Learning & Development Delivery Manager

McDonald's Corporation; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global restaurant brand is seeking a Learning & Development Delivery Manager to drive a virtual learning strategy in Mexico City. You will lead a team responsible for delivering high-quality training programs aimed at enhancing restaurant operations and employee development. The ideal candidate has expertise in adult learning, strong leadership skills, and is fluent in both Spanish and English. This hybrid role offers an exciting opportunity to impact organizational effectiveness.

Formación

• Experience in Learning & Development and course delivery.
• Leadership experience required.
• Positive attitude and self-starter.

Responsabilidades

• Lead the Virtual Learning Delivery team.
• Create measurable learning objectives aligned with program needs.
• Develop team capability through mentoring.

Conocimientos

Learning & Development expertise

Adult learning expertise

Fluency in Spanish and English (Level 4)

Leadership skills

Team development skills

Educación

High School Diploma or equivalent

BA/BS Degree preferred

Herramientas

WebEx

Descripción del empleo

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are leveraging our competitive advantages to further strengthen our brand. One core growth strategy is to Double Down on the 3Ds (Delivery, Digital, and Drive Thru). McDonald’s will accelerate technology innovation so that over 65 million customers daily experience a fast, easy service, whether at our Drive Thrus, through McDelivery, dine-in, or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

We are at the forefront of transformative technology, exploring innovative ways to serve our customers and spread happiness. Using AI, robotics, and emerging tech, we’re digitizing the Golden Arches. Our global scale allows us to reshape all areas of the business, industry, and communities where McDonald’s operates. Our diverse teams face complex tech challenges daily, thriving in a fast-paced environment where feel-good meets innovation.

We’re recruiting engineers for our Global Technology team in Mexico City, as we open our new office. This hub will focus on technology innovation and operational support to enhance customer, crew, and employee experiences.

Learn more via the McDonald’s Global Technology Technical Blog.

Job Description

McDonald’s offers an exciting opportunity for a Learning & Development Delivery Manager based in our Mexico Global Business Services Office. You will serve as a strategic partner and advisor to business leaders, driving a virtual learning strategy aligned with the Global People Strategy and regional business plans. Your role includes managing the delivery of virtual learning programs across the US and Canada, supporting new course activation, and ensuring effective training to improve restaurant operations, customer experience, and employee development.

You will lead the US and Canada Virtual Delivery Teams, comprising 20 facilitators responsible for executing learning strategies and delivering top-tier programs to leaders at all levels.

The candidate must reside in Mexico City, Mexico.

Responsibilities :

In addition to McDonald’s policies, key responsibilities include:

• Leading the Virtual Learning Delivery team; providing expertise on needs analysis, adult learning theory, virtual learning trends, and analytics.
• Partnering with L&D and regional Market Learning Teams.
• Creating measurable learning objectives aligned with program needs.
• Collaborating with People Solutions L&D Partners and stakeholders to meet training needs and assess program performance.
• Planning and deploying team resources effectively.
• Conducting assessments to identify competencies and gaps, and refining programs accordingly.
• Supporting business growth and promoting virtual learning effectiveness.
• Setting direction with market teams and maintaining training standards.
• Communicating learning outcomes and success metrics with partners.

Talent Development

Developing Talent:

• Serving as a Subject Matter Expert on virtual training standards and practices.
• Building team capability through mentoring and modeling development practices.

Leading Direct Reports:

• Setting team direction, coaching, and providing development opportunities.
• Participating in succession planning and mentoring high-potential individuals.

Enhancing Efficiency:

• Aligning US and Canada learning plans for consistency and relevance.
• Managing training schedules and budgets effectively.

#LI-Hybrid

Qualifications

Basic Qualifications

• High School Diploma or equivalent
• Experience in Learning & Development and course delivery
• Adult learning expertise
• Leadership experience
• Fluency in Spanish and English (Level 4)

Preferred Qualifications

• BA/BS Degree preferred
• Extensive learning experience with current trends
• Strong business acumen
• Team development skills
• Familiarity with virtual tools like WebEx
• Excellent communication skills
• Flexibility and time management
• Positive attitude, self-starter
• Influencing skills and cross-functional collaboration
• Continuous improvement mindset
• Willingness to travel to the US