Lead SRE: Reliability, Observability & On-Call Excellence

EPAM Systems

México

Remote

MXN 900,000 - 1,500,000

Full time

4 days ago

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Benefits offered by this job

Healthcare benefits

Paid time off and sick leave

Upskilling, reskilling and certs

LinkedIn Learning access

Global career opportunities

Volunteer and community involvement

Employee financial programs

Job summary

EPAM Systems, Inc. is seeking a hands-on Lead Site Reliability Engineer to maintain and enhance a Java backend services ecosystem alongside an SRE and backend engineering team. You will strengthen reliability, observability, and incident response practices to ensure robust platform health.

The role focuses on on-call support, troubleshooting, patch deployment in cloud infrastructure, and improving SRE practices with concrete changes. Strong English communication and rapid learning are essential.

Qualifications

5+ years of experience in Site Reliability Engineering or DevOps for distributed systems.
5+ years of experience with Amazon Web Services in production environments.
3+ years of experience with Amazon DynamoDB and Amazon ElastiCache in production.
Leadership experience guiding on-call practices and operational improvements.
Strong project execution skills delivering reliability and observability enhancements.
Strong troubleshooting skills using logs and telemetry to find root causes.
Strong communication skills for clear and concise written incident updates.
Fast learning ability to absorb information quickly and apply it during on-call.
Upper-Intermediate English proficiency (B2)

Responsibilities

Provide on-call support for Java backend identity services during business hours.
Troubleshoot complex distributed-system issues using logs and telemetry to identify root causes.
Deploy patches to address issues in cloud infrastructure.
Improve reliability posture for key backend services through tangible changes.
Build metrics and dashboards to quickly assess overall platform health.
Monitor SLOs across services and submit code changes to improve SLOs as errors occur.
Create and refine runbooks for backend services to standardize operations and response.