Lead Services Specialist - Technical Support_08

Baker Hughes; Paraíso; Presencial; MXN 900.000 - 1.500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical care

Life insurance & disability programs

Tailored financial programs

Wellbeing and flexible working

Descripción de la vacante

Baker Hughes is seeking a Local Service Delivery Technical Manager (SDTM) for the Mexico Geozone to lead diverse technical teams and ensure safe, high-quality service execution across field operations. The role requires strong leadership, bilingual communication, and the ability to drive performance improvements in a fast-paced environment.

Responsibilities include guiding engineering and support functions, supporting bids, and presenting strategies to leadership, with a focus on operational

Formación

• Bachelor's degree in Engineering, Science, or related technical discipline.
• 10+ years of experience in Field Service or technical leadership roles.
• Experience leading technical teams supporting field operations and customer-facing service delivery.
• Fluency in English and Spanish.
• Ability to influence stakeholders across multiple levels and build customer relationships.
• Experience across Latin America or matrixed regional organization (preferred).
• Portuguese language proficiency (preferred).

Responsabilidades

• Lead Applications Engineering, Technical Advising, Reliability, Laboratory, and Technical Support teams across the Mexico Geozone.
• Drive HSE excellence by promoting a strong safety culture and ensuring compliance.
• Provide technical leadership to support job planning, design, risk assessment, execution, and post-job evaluation.
• Support commercial opportunities, tenders, and customer proposals with technical guidance.
• Drive technical assurance and execution excellence to meet customer and financial objectives.
• Lead incident management including communication, investigation, root cause analysis, corrective actions.
• Implement performance improvement initiatives to enhance efficiency, quality, reliability, and satisfaction.
• Partner with Service Delivery, Sales, Commercial, and Operations leaders to align resources.
• Present technical strategies, plans, risks, recommendations, and performance updates to customers and senior leadership.
• Lead the implementation of new technologies, processes, procedures, and organizational initiatives within the geozone.
• Act as a trusted technical advisor by building strong customer relationships and delivering differentiated solutions.
• Coach, mentor, and develop technical personnel; manage multiple projects and priorities.
• Foster a culture of accountability, collaboration, continuous improvement, and operational excellence.

Conocimientos

Leadership

Communication

Project management

Cross-functional collaboration

Stakeholder influence

Bilingual English/Spanish

Educación

Bachelor's degree in Engineering, Science, or related technical discipline

Descripción del empleo

Leading Technical Excellence Across Service Delivery Operations

Do you enjoy driving operational excellence and leading high-performing technical teams?

Partner with the best

Baker Hughes is a global energy technology company serving customers across more than 120 countries. Through innovation, technology, and operational excellence, we help deliver energy safely and efficiently. Our Service Delivery organization is focused on providing world-class technical solutions, ensuring safe execution, enhancing reliability, and delivering outstanding customer outcomes while supporting the energy industry's evolving needs.

Fuel your passion

The Local Service Delivery Technical Manager (SDTM) for the Mexico Geozone is responsible for leading the Technical Advising, Applications Engineering, Laboratory, Reliability, and Technical Support teams to ensure safe, compliant, and high-quality service execution. The role drives technical excellence throughout the service delivery lifecycle, supports business growth, develops technical capabilities, and ensures operational performance meets both customer expectations and business objectives.

As the Local Service Delivery Technical Manager (SDTM), you will be responsible for:

• Leading the Applications Engineering, Technical Advising, Reliability, Laboratory, and Technical Support teams across the Mexico Geozone.
• Driving HSE excellence by promoting a strong safety culture and ensuring compliance with all safety standards and requirements.
• Providing technical leadership to support job planning, design, risk assessment, execution, and post-job evaluation activities.
• Supporting commercial opportunities, tenders, and customer proposals by delivering effective technical guidance and expertise.
• Driving technical assurance and execution excellence to achieve customer outcomes while meeting operational and financial objectives.
• Leading incident management activities, including communication, investigation, root cause analysis, corrective actions, and lessons learned.
• Implementing performance improvement initiatives that enhance operational efficiency, quality, reliability, and customer satisfaction.
• Partnering with Service Delivery, Sales, Commercial, and Operations leaders to align technical resources with business priorities.
• Presenting technical strategies, project plans, risks, recommendations, and performance updates to customers and senior leadership.
• Leading the implementation of new technologies, processes, procedures, and organizational initiatives within the geozone.
• Acting as a trusted technical advisor by building strong customer relationships and delivering differentiated solutions.
• Driving organizational capability through coaching, mentoring, succession planning, and competency development of technical personnel.
• Managing multiple projects and priorities while fostering a culture of accountability, collaboration, continuous improvement, and operational excellence.

To be successful in this role you will:

• Have a Bachelor's degree in Engineering, Science, or a related technical discipline from an accredited university or college.
• Have a minimum of 10 years of experience in Field Service, Technical Advising, Applications Engineering, Service Delivery, or related technical leadership roles.
• Have demonstrated experience leading technical teams supporting field operations and customer-facing service delivery.
• Have strong experience providing technical support for operational planning and execution.
• Have proven ability to manage complex technical challenges and drive business results through cross-functional collaboration.
• Have the ability to influence stakeholders across multiple organizational levels and build strong customer relationships.
• Be fluent in both English and Spanish.
• Demonstrate strong communication, interpersonal, leadership, and project management skills.
• Have experience leading performance improvement initiatives and operational excellence programs.
• Be capable of managing multiple priorities in a fast-paced operational environment.
• Have experience working across Latin America or within a matrixed regional organization (preferred).
• Have Portuguese language proficiency (preferred).

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize …??? Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

The Baker Hughes internal title for this role is: Services Senior Team leader - Technical Support

About Us

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

Join Us

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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