Lead Product Specialist

Wood Mackenzie Inc.; Ciudad Universitaria; Presencial; MXN 1,303,000 - 1,676,000; Jornada completa

Descripción de la vacante

A global analytics firm in Mexico City seeks a Senior Product Specialist to enhance customer engagement through tailored training and product expertise. This role supports commercial growth by partnering with teams to secure business through strategic insights. Candidates should possess strong analytical skills, experience in B2B sales, and a passion for driving customer value.

Formación

• Experience with data analytics or SaaS solutions.
• Knowledge of natural resources, energy, or oil and gas sectors.
• Strong organizational and planning skills.

Responsabilidades

• Deliver tailored, workflow-based training.
• Develop expertise in product domain.
• Support renewals, expansions, and new business.
• Handle customer inquiries professionally.
• Design engaging training materials.
• Collaborate across teams for seamless experience.
• Provide feedback for product evolution.
• Track engagement outcomes.

Conocimientos

Ability to work with complex data sets

Intermediate Excel skills

Relationship building with stakeholders

Collaboration with internal teams

Passion for business growth

Curiosity about data tools

Presentation and communication skills

Self-motivated and proactive

Educación

Experience in customer-facing roles within B2B sales

Herramientas

Salesforce.com

Customer Success Platforms (e.g., Gainsight)

Descripción del empleo

Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology and human intelligence, we provide reliable and actionable insights to help companies and governments lead the transition to a sustainable future. With over 50 years of experience, our team of over 2,400 experts across 30 locations delivers real-time analytics, consultancy, events, and thought leadership to enable confident decision-making.

• Trusting – we choose to trust each other
• Customer committed – we put customers at the heart of our decisions
• Future Focused – we accelerate change
• Curious – we turn knowledge into action

Company

Wood Mackenzie is a global research, analytics, and consultancy firm serving the natural resources industry. For 50 years, we have provided quality data, analytics, and insights to inspire decision-making.

Our sector teams in oil, gas & LNG, power & renewables, chemicals, metals & mining deliver projects based on asset assessments, company evaluations, and economic indicators such as market supply, demand, and prices.

With over 1,900 employees in 30 locations serving nearly 80 countries, we aim to inspire and innovate, helping our clients overcome challenges and accelerate the transition to a sustainable future.

We are seeking a dynamic Senior Product Specialist for our Americas Commodities Team in Mexico City. This customer-facing role bridges product expertise, customer outcomes, and commercial strategy.

You will help customers maximize the value of our research and analytics through understanding workflows, delivering training, product demos, and support to increase adoption, satisfaction, and growth via upselling, cross-selling, and retention.

This role offers an excellent opportunity to work with leading energy and commodities companies as a trusted advisor and advocate for our solutions.

Main Responsibilities

1. Drive customer engagement: Deliver tailored, workflow-based training to deepen product adoption and value.
2. Be a product evangelist: Develop expertise in your product domain, including roadmaps, and communicate complex offerings into clear customer benefits.
3. Support commercial growth: Partner with Customer Success and Account Managers to secure renewals, expansions, and new business through strategic engagement and insights.
4. Resolve product inquiries: Handle customer queries professionally, ensuring timely and accurate responses.
5. Create digital learning content: Design engaging training materials like videos, e-learning modules, and walkthroughs for scalable customer learning.
6. Collaborate across teams: Work with Research, Product, Sales, and Marketing to share insights, co-create resources, and ensure a seamless customer experience.
7. Shape product evolution: Provide feedback and market intelligence to influence product roadmaps based on customer needs and industry trends.
8. Measure success: Track engagement outcomes and report on value delivery to support continuous improvement.

About You

• Ability to work with complex data sets and understand customer workflows and needs.
• Proficiency with MS applications, especially intermediate Excel skills.
• Ability to build relationships across customer organizations, from end users to senior stakeholders.
• Experience collaborating with internal teams to achieve commercial success.
• Passion for growing the business and personal development.
• Curiosity about data and analytics tools to solve business issues.
• Experience in customer-facing roles within B2B sales, data analytics, or SaaS solutions.
• Knowledge of Customer Success Platforms like Gainsight is a plus.
• Strong organizational and planning skills to manage workload effectively.
• Excellent presentation, communication, and training skills.
• Self-motivated and proactive attitude.
• Knowledge of natural resources, energy, or oil and gas sectors.
• Familiarity with Salesforce.com.

Ready to Make an Impact?

If you're passionate about creating value for customers, influencing product direction, and transforming industries, we want to hear from you.

We are committed to diversity and equal opportunity. For more info, visit www.eeoc.gov. We support applicants with disabilities throughout the hiring process.

Why work here?

If you thrive in a growth-oriented environment with enthusiastic colleagues, you'll enjoy a rewarding career with us!

About Us

Our Work Experience reflects our culture, values, sustainability efforts, recognition programs, and our people. Our employees are disciplined, curious, trustworthy, humble, and collaborative, making us a top workplace in the region.