Lead of Sales Operations Groceries & Retail, LATAM

Uber; Ciudad de México; Presencial; USD 60,000 - 100,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dynamic leader to build and optimize its Retail Sales Operations. This role demands a strategic thinker with a builder mindset, capable of designing processes and systems that drive operational excellence. The ideal candidate will have extensive experience in sales strategy and team management, thriving in a fast-paced environment. Collaborating with cross-functional teams, you will enhance sales effectiveness through data-driven insights and innovative solutions. Join this forward-thinking company and play a pivotal role in shaping its retail expansion strategy.

Formación

• 7+ years in Sales Strategy or GTM Operations supporting large teams.
• Proven ability to implement sales processes for operational efficiency.

Responsabilidades

• Build and lead the Retail Sales Operations function from the ground up.
• Develop and execute a regional sales operations strategy aligned with business goals.

Conocimientos

Sales Strategy

Sales Planning

GTM Operations

Analytical Skills

Communication Skills

Educación

MBA or advanced degree

Herramientas

Microsoft Excel

Google Sheets

PowerPoint/Google Slides

Salesforce

Descripción del empleo

About the Role

The ideal candidate thrives in fast-paced, high-growth environments and is passionate about designing, implementing, and optimizing sales processes and commercial strategies. This person will collaborate closely with Geo Heads, leadership teams, finance, strategy, and other cross-functional partners to ensure Uber’s retail sales teams operate at peak efficiency.

This role requires a strong builder mindset, blending strategic planning, analytical rigor, and operational execution to develop a high-performing team and a world-class sales operations function.

What You’ll Do

• Build and lead the Retail Sales Operations function from the ground up, including designing processes, systems, and team structure to support Uber’s retail expansion.

• Develop and execute a regional sales operations strategy aligned with business goals.

• Own sales forecasting, quota setting, segmentation, and book-of-business design, driving operational efficiency and data-informed decision-making.

• Lead strategic planning and manage the rhythm of the business, including weekly, monthly, quarterly, and annual cadences.

• Scale sales processes by optimizing tools, reporting structures, and workflows.

• Partner closely with sales leadership to generate performance insights, identify areas for improvement, and implement data-driven recommendations.

• Manage and mentor a growing team while fostering a high-performance culture.

• Collaborate cross-functionally with finance, HR, strategy & planning, and other stakeholders to streamline processes and align on objectives.

• Design and execute experiments to drive growth, boost efficiency, and improve overall sales effectiveness.

What You’ll Need

• 7+ years of experience supporting a divisional Sales Strategy, Sales Planning, or GTM Operations function supporting 100+ AMs or AEs.

• 7+ years of direct people management experience.

• Prior experience working across multiple functions such as variable compensation, sales forecasting, quota setting, market segmentation, business development, and GTM strategy.

• Proven ability to define, refine, and implement sales processes, procedures, and policies to enhance operational efficiency.

• Strong analytical skills, with the ability to interpret complex data and translate insights into actionable strategies and engaging presentations.

• Excellent verbal and written communication skills, with a track record of delivering presentations to stakeholders at all levels.

• Intermediate+ proficiency in Microsoft Excel, Google Sheets, PowerPoint/Google Slides, and CRM tools such as Salesforce.

Preferred Qualifications

• 2–3 years of experience as an Account Manager or Account Executive in a B2B environment.

• Experience in high-growth B2B companies, ideally within retail, marketplaces, or e-commerce.

• MBA or advanced degree in economics, math, business, or related field.

• Strong collaboration and stakeholder management skills, with the ability to build trust-based relationships across functions.

• Ability to influence without direct authority and thrive in ambiguous environments.

• Proven success in scaling operations, leading with data, and driving strategic initiatives in dynamic settings.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [e-mail].