Lead Customer Success Manager - Remote

Medium; A distancia; MXN 1,258,000 - 1,619,000; Jornada completa

Descripción de la vacante

A leading AI company is seeking a Customer Success Manager to drive adoption of its advanced audio AI platform across Western Europe. This remote role involves facilitating onboarding, analyzing product usage, and ensuring customer satisfaction. Ideal candidates will have over 5 years of experience in Customer Success, fluency in French and English, and strong analytical and problem-solving skills. This position offers opportunities for professional growth and a dynamic work environment.

Servicios

Innovative company culture focusing on AI

Annual stipend for professional development

Monthly stipend for co-working expenses

Annual company offsite in various locations

Formación

• 5+ years of experience in Customer Success or Account Management.
• Experience with AI agents and API integrations.
• Knowledge of Southern Europe market and cultural nuances.

Responsabilidades

• Drive customer adoption of the platform across Western Europe.
• Administer onboarding and enablement tactics.
• Analyze product usage to identify friction points.
• Collaborate with Sales and Engineering teams.

Conocimientos

Customer Success experience

Fluency in French

Fluency in English

Analytical skills

Problem-solving skills

Relationship-building skills

Descripción del empleo

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - REMOTE. In this role, you will drive the adoption of our advanced audio AI platform across Western Europe, working closely with customers to ensure they gain maximum value from our products. Your contributions will directly impact customer satisfaction and retention by facilitating onboarding and addressing potential friction points. As part of a dynamic and innovative team, you will play a crucial role in expanding our customer base and fostering long-term partnerships.

Accountabilities

• Drive customer adoption of the platform and its tools across Western Europe.
• Administer onboarding and enablement tactics while advising on best practices.
• Analyze product usage and performance to identify and resolve friction points.
• Participate in commercial outcomes, focusing on revenue retention and expansion.
• Collaborate with Sales, Engineering, and Customer Success leadership.
• Identify upsell opportunities and drive renewals.

Requirements

• 5+ years of experience in Customer Success or Account Management.
• Fluency in French and English.
• Experience with AI agents and API integrations.
• Proven record of driving revenue outcomes.
• Excellent problem-solving and analytical skills.
• Strong communication and relationship-building skills.
• Knowledge of the Southern Europe market and cultural nuances.
• Self‑motivated with the ability to work independently in a remote team.

Benefits

• Innovative company culture focusing on AI and rapid advancement.
• Opportunities for professional growth and impact beyond immediate role.
• Annual stipend for professional development.
• Discretionary stipend for social travel to meet colleagues.
• Annual company offsite in various locations.
• Monthly stipend for co-working expenses.