Lead Customer Experience Specialist

Honeywell International, Inc.; Ciudad de México; Presencial; MXN 25,000 - 35,000; Jornada completa

Descripción de la vacante

A global technology leader is seeking a Customer Service Representative in Mexico City. The role involves managing customer accounts, ensuring high-quality service, and requires a Bachelor’s degree along with 3+ years of experience in customer service. Proficiency with SAP or similar tools is preferred.

Formación

• Minimum of 3 years’ experience in a Customer Services environment.
• Advanced English level is required.
• Experience working in a multi-discipline team.

Responsabilidades

• Successful and timely booking and lifecycle handling of all product orders.
• Serve as the primary customer contact for your assigned portfolio of accounts.
• Support order processing including order entry, expediting orders, change orders.

Conocimientos

Communication Skills

Customer Service

Team Player

Problem-Solving

Self-Motivated

Educación

Bachelor’s Degree

Herramientas

SAP

ERP Systems

Descripción del empleo

Responsible for acting as a key contact to deliver consistent, high quality, complete world class customer service in support of our customers' needs. Excellent communication is required as well as a broadly thinking team player. He/she will be able to work efficiently in a high-pressure environment and remain calm in any circumstances. The position requires a solid understanding of business needs.

Be part of the team that is solving complex problems for the customer. Comply with business processes and controls to deliver ‘best in class’ customer service and order management fulfilment.

KEY RESPONSIBILITIES

• Successful and timely booking and lifecycle handling of all product orders

• Support local office support with all required administration activities

• Work within guidelines of Global policies and processes

• Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.

• You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues.

• You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies

• Preferred minimum of 3 years’ experience in a Customer Services environment, preferably with contract administration expertise

• Bachelor’s Degree

• Advanced English level

• Experience working in a multi discipline team

• Experience with SAP or other ERP systems is preferred.

• Passionate about customer service, with a professional, assured telephone manner and a confident personality

• Self-motivated with excellent communication skills

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.