Lead Customer Complaints Analyst & Problem Solver

Cardinal Health; Ciudad Juárez; On-site; MXN 391,000 - 725,000; Full time

Job summary

Cardinal Health is a global distributor of pharmaceuticals and a manufacturer of medical and laboratory products, based in Dublin, Ohio. The company delivers end‑to‑end healthcare solutions and data insights that support clinical and operational teams worldwide.

Cardinal Health supports an inclusive workplace and is an Equal Opportunity employer, with a commitment to diversity and authentic advocacy for employees.

Qualifications

• 6+ years of experience in related field or equivalent.
• High School Diploma, GED or technical certification preferred.
• Willingness to lead and train others.

Responsibilities

• Takes the lead in applying and teaching new processes and skills to complete assignments.
• Exhibits comprehensive knowledge in their technical or specialty area.
• Applies knowledge beyond their own area of expertise.
• Performs the most complex and technically challenging work within their area.
• Preempts potential problems and provides effective solutions for the team.
• Works independently to interpret and apply company procedures.
• Provides guidance to less experienced team members.
• May have team leader responsibilities without formal supervision.

Skills

Leadership

Process training

Technical knowledge

Problem solving

Independent work

Mentoring

Education

High School Diploma / GED

Job description

Cardinal Health is a global distributor of pharmaceuticals and a manufacturer of medical and laboratory products, based in Dublin, Ohio. The company delivers end‑to‑end healthcare solutions and data insights that support clinical and operational teams worldwide.

Cardinal Health supports an inclusive workplace and is an Equal Opportunity employer, with a commitment to diversity and authentic advocacy for employees.