Analista de Quejas de Cliente

cardinalhealth; Ciudad Juárez; On-site; MXN 350,000 - 550,000; Full time

Job summary

Cardinal Health is seeking a Quality Compliance professional in Ciudad Juárez to lead the application and teaching of new processes, leveraging deep technical knowledge to tackle complex tasks. The role emphasizes independence, problem solving, and guiding junior team members while adhering to company procedures and regulatory standards.

The ideal candidate has 6+ years of experience and a high school diploma or technical certification, with the ability to operate across related fields and drive

Qualifications

• 6+ years of experience, preferred
• High School Diploma, GED or technical certification in related field or equivalent experience, preferred

Responsibilities

• Takes the lead in effectively applying and teaching new processes and skills in order to accomplish a wide variety of assignments
• Comprehensive knowledge in technical or specialty area
• Ability to apply knowledge beyond own areas of expertise
• Performs the most complex and technically challenging work within area of specialization
• Preempts potential problems and provides effective solutions for team
• Works independently to interpret and apply company procedures to complete work
• Provides guidance to less experienced team members
• May have team leader responsibilities but does not formally supervise

Skills

Leadership

Independent work

Teach new processes

Guidance to junior team

Education

High School Diploma or GED or technical certification in related field

Job description

What Quality Compliance contributes to Cardinal Health

Quality develops and implements quality policies, procedures, and processes to ensure products and services comply with regulatory standards and specifications.

Quality Compliance is responsible for the development and deployment of policies, procedures and programs designed to minimize risk, enable compliant business operations, products and services and drive uncompromised supply chain integrity.

Qualifications

• 6+ years of experience, preferred
• High School Diploma, GED or technical certification in related field or equivalent experience, preferred

What is expected of you and others at this level

• Takes the lead in effectively applying and teaching new processes and skills in order to accomplish a wide variety of assignments
• Comprehensive knowledge in technical or specialty area
• Ability to apply knowledge beyond own areas of expertise
• Performs the most complex and technically challenging work within area of specialization
• Preempts potential problems and provides effective solutions for team
• Works independently to interpret and apply company procedures to complete work
• Provides guidance to less experienced team members
• May have team leader responsibilities but does not formally supervise

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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