LEAD ADMINISTRATOR L1

Wipro; Región Centro; On-site; MXN 550,000 - 900,000; Full time

Job summary

Wipro Limited seeks a Middleware Application Administrator in Mexico City or Guadalajara to manage and optimize enterprise middleware services. You will triage incidents, perform advanced troubleshooting, and ensure SLA targets are met while collaborating with technical teams.

The role emphasizes performance tuning, disaster recovery readiness, and knowledge sharing to strengthen service quality. On-site work is expected at Mexico City or Guadalajara locations, with potential for cross-team

Qualifications

• WebSphere Admin experience required.
• 5-8 years of relevant work experience.
• Subject to standard ITIL/operational practices.

Responsibilities

• Triaging and resolving high-priority tickets with roots in system defects.
• Monitor SLA compliance and escalate as needed to avoid delays.
• Analyze performance data and assist capacity planning for efficiency.

Skills

WebSphere Admin

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

LOCATION: MEXICO CITY or GUADALAJARA

Middleware Application Administrator

Areas of responsibility

• Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
• SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
• Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
• Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
• Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
• Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
• Team Management-Collaborate with team members to resolve open tickets and service requests.
• Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Mandatory Skills

Mandatory Skills: WebSphere Admin.Experience: 5-8 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.