LB&D Collections and Account Management Specialist

Mitratech Holdings Inc; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology company in legal and compliance is seeking a Billing and Collections Specialist. This remote role based in Mexico involves contacting clients, resolving billing inquiries, and managing outstanding payments. The ideal candidate will have a Bachelor's degree in finance or accounting, proven experience in billing and collections, and fluency in English. Join a diverse team focused on excellence and continuous improvement.

Formación

• Proven experience as a Billing and Collections Specialist.
• Fluency in written & spoken English.
• Comfortable working with targets.

Responsabilidades

• Contact clients and collect outstanding payments.
• Monitor customer accounts to identify outstanding invoices.
• Resolve billing and customer payment case inquiries.

Conocimientos

Attention to detail

Communication skills

Negotiation skills

Problem-solving skills

Educación

Bachelor’s degree in finance, Accounting, or a related field

Herramientas

Salesforce Billing

NetSuite

Microsoft Office

Descripción del empleo

LB&D Collections and Account Management Specialist

Remote Mexico

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it\'s so special to be a part of Mitratech! We\'re seeking a highly motivated individual with a positive attitude, a strong dedication to hard work, and the ability to drive continuous improvement within the billing and collections process.

Please note: This position is open only to candidates currently residing in Mexico. Applications from outside of Mexico will not be considered.

Job Overview

We are looking for a competent and motivated Billing and Collection Specialist who would be required to contact clients and collect outstanding payments. You should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as the ability to work independently or as a part of a team.

• Monitor customer accounts to identify outstanding invoices.
• Take the initiative to contact clients early to encourage timely payments.
• Contact clients to ask about their overdue accounts/invoices.
• Investigate historical data for each outstanding invoice and work on getting these settled by working closely with the billing team.
• Resolve billing and customer payment case inquiries.
• Identify and resolve collection issues promptly, ensuring customer satisfaction.
• Keep up-to-date records of account status and collection efforts for all outstanding invoices & client accounts.
• Analyze aging reports related to invoicing activities and achieve monthly targets.
• Report weekly on all accounts\' collection activity and accounts receivable status.
• Monitor outstanding accounts receivable, conduct follow-up inquiries, and negotiate with delinquent accounts to secure payments, maintaining a professional and positive client relationship.
• Apply cash receipts promptly to the correct client account and invoice, ensuring all payments are accurately recorded and reconciled.
• Serve as a primary point of contact for billing inquiries, resolving issues promptly and maintaining high customer satisfaction
• Participate in process improvement initiatives to enhance collections efficiencies.
• Complete other tasks as assigned by the manager.

Requirements, Qualifications & Skills:

• Bachelor’s degree in finance, Accounting, or a related field.
• Proven experience as a Billing and Collections Specialist.
• Very strong attention to detail and high accuracy in collections & billing processes.
• Excellent communication and interpersonal skills, including fluency in written & spoken English.
• Proficient in Salesforce Billing, NetSuite, and Microsoft Office.
• Knowledge of accounting principles, collection, and billing regulations.
• Problem-solving skills.
• Comfortable working with targets.

Note: This job description is a general overview of the responsibilities and qualifications for this position. Actual job duties may vary based on organizational needs, and additional responsibilities may be assigned as required.

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

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