Latin America Operations Team Lead, Treaty Services

Swiss Re

Ciudad de México

Hybrid

MXN 900,000 - 1,300,000

Full time

3 days ago

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Job summary

Swiss Re in Mexico is seeking an Operations Team Lead to drive performance for the Latin America Business Services Treaty team. You will lead day-to-day operations, develop talent, and align operating models with global standards in a hybrid work environment.

You will mentor staff, translate strategic goals into tactical plans, and use data and analytics to improve processes. English is required; Portuguese is a plus. Experience in reins or client-facing ops is favored.

Qualifications

Proven leadership experience within operations.
Ability to drive results and lead through change.
Strong understanding of operational controls, governance, and KPI management.
Experience coaching, performance feedback, and talent development.

Responsibilities

Guide, mentor, and develop team members.
Translate strategic objectives into effective operational execution.
Drive continuous improvement through data, analytics, and performance insights.
Lead change and transformation initiatives.
Collaborate with regional and global partners to align operating models and best practices.
Own and maintain understanding of team portfolio, processes, and priorities.
Ensure execution of core Treaty operational processes with quality, controls, and compliance.