Business Services Team Lead

Swiss Re; Ciudad de México; Hybrid; MXN 900,000 - 1,300,000; Full time

Job summary

Swiss Re in Mexico is seeking an Operations Team Lead to drive performance for the Latin America Business Services Treaty team. You will lead day-to-day operations, develop talent, and align operating models with global standards in a hybrid work environment.

You will mentor staff, translate strategic goals into tactical plans, and use data and analytics to improve processes. English is required; Portuguese is a plus. Experience in reins or client-facing ops is favored.

Qualifications

• Proven leadership experience within operations.
• Ability to drive results and lead through change.
• Strong understanding of operational controls, governance, and KPI management.
• Experience coaching, performance feedback, and talent development.

Responsibilities

• Guide, mentor, and develop team members.
• Translate strategic objectives into effective operational execution.
• Drive continuous improvement through data, analytics, and performance insights.
• Lead change and transformation initiatives.
• Collaborate with regional and global partners to align operating models and best practices.
• Own and maintain understanding of team portfolio, processes, and priorities.
• Ensure execution of core Treaty operational processes with quality, controls, and compliance.

Skills

Team leadership

Stakeholder management

Operations excellence

KPI management

Change management

Talent development

Coaching

Education

College degree

Job description

Business Services Team Lead

Empresa : Swiss Re Tipo de empleo : Tiempo completo Mexico

We are seeking a dynamic, results-driven Operations Team Lead to join our Latin America Business Operations team!

About the Role

As the Team Lead supporting the Latin America Business Services Treaty team, you will play a critical leadership role in driving operational excellence, developing talent, and supporting business objectives across the Americas region. You will be responsible for managing day‑to‑day operations, fostering employee engagement, maintaining strong governance and controls, and leading your team through change in a fast-paced hybrid work environment.

Team Leads exemplify our organizational values by leading from the front, fostering a positive and inclusive workplace culture, and championing Treaty business priorities.

As an Operations Team Lead, you will:

• Guide, mentor, and develop team members.
• Translate strategic objectives into effective operational execution.
• Drive continuous improvement through data, analytics, and performance insights.
• Lead change and transformation initiatives.
• Collaborate with regional and global partners to align operating models and best practices.

Operational Leadership

• Own and maintain a comprehensive understanding of your team's business portfolio, processes, and priorities.
• Ensure strong execution of core Treaty operational processes across the deal lifecycle, with a focus on quality, controls, and compliance
• Ensure consistent execution of global standards, processes, and roles across markets and lines of business.
• Proactively prepare the team for peak renewal periods and changing market demands through effective demand and capacity planning.
• Drive operational excellence through process improvement initiatives and strategic projects.

Risk, Governance & Controls

• Maintain awareness of operational risks, RCSA controls, audit requirements, open issues, events, and remediation activities.
• Promote a strong risk and control environment.

Stakeholder Management

• Build and maintain strong relationships with internal and external stakeholders.
• Represent the team in leadership visits, town halls, regional calls, and business engagement activities.

People Leadership

• Motivate, coach, and develop a high-performing team.
• Provide ongoing coaching, documented feedback, performance management, succession planning, and career development support.

About the Team

This team will sit within the Business Operations Latin America department in the Property & Casualty (P&C) Reinsurance division.

You’ll be joining a collaborative, high-ownership team that values strong partnerships, clear accountability, and a continuous-improvement mindset. We work end-to-end across functions and locations, bringing structure, curiosity, and a practical focus on simplifying processes and delivering great service to our stakeholders.

About You

You hold a strategic, solution-focused mindset with strong analytical and problem-solving abilities! Your exceptional communication skills enable successful stakeholder management and employee engagement.

Must Have:

• Proven leadership experience within operations.
• Demonstrated ability to drive results and lead through change.
• Strong understanding of operational controls, risk management, governance processes, and KPI management.
• Experience providing coaching, performance feedback, talent development, and employee engagement leadership.
• College degree.

• English proficiency required; Portuguese is a plus.

Nice to Have Experience In:

• Reinsurance, insurance, claims, or client-facing operations environments.
• Leading cross-functional or geographically dispersed teams.
• Supporting recruitment, onboarding, workforce planning, and succession planning.
• Leading employee engagement initiatives or organizational change programs.

About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.