LatAm Renewals Leader: ARR Growth & Team Mentorship

Cisco; México; Presencial; MXN 3.193.000 - 4.258.000; Jornada completa

Descripción de la vacante

Cisco is seeking a senior leader for the Global Customer Experience team to guide renewal strategy across Mexico and Brazil. You will drive ARR growth, on-time renewals, and cross-functional engagement with Sales, Architecture, and partners to maximize value for enterprise customers.

You will use Salesforce and CRM analytics to forecast and govern regional pipelines, while mentoring Renewal Managers and delivering multi-year, high-value contracts.

Formación

• 5+ years of leadership experience in commercial sales, renewals, or customer success within enterprise tech, cloud, or SaaS.
• Proven experience managing enterprise portfolios with high ARR and strong negotiation skills.
• Strong pipeline governance and forecast cadence management with ability to convert opportunities into renewals.
• Hands-on proficiency with Salesforce (SFDC) and CRM analytics to enhance visibility and productivity.
• Bilingual Spanish and English (written and spoken) with experience in Latin American markets (based in Mexico).

Responsabilidades

• Lead the regional renewals team across Mexico and Brazil to drive ARR growth and on-time renewals.
• Oversee renewal metrics, forecast rigor, and deal sponsorship for strategic accounts.
• Steer operational strategy and data analysis to optimize renewal processes.
• Manage stakeholders and relationships across Sales, CS, and partners.
• Mentor Renewal Managers to foster talent development and sales excellence.

Conocimientos

Leadership

Revenue stewardship

Pipeline governance

Forecasting & analytics

Bilingual Spanish/English

Herramientas

Salesforce (SFDC)

CRM analytics platforms

Gong

Descripción del empleo

Cisco is seeking a senior leader for the Global Customer Experience team to guide renewal strategy across Mexico and Brazil. You will drive ARR growth, on-time renewals, and cross-functional engagement with Sales, Architecture, and partners to maximize value for enterprise customers.

You will use Salesforce and CRM analytics to forecast and govern regional pipelines, while mentoring Renewal Managers and delivering multi-year, high-value contracts.