Global Regional Planner - Service Strategy & Growth

Michael Page International México Reclutamiento Especializado S.A. de C.V; Ciudad de México; On-site; MXN 1,117,116 - 1,338,084; Full time

Benefits offered by this job

Competitive salary

Benefits package

Career development

Job summary

Michael Page International México Reclutamiento Especializado S.A. de C.V. seeks a Regional Planner (International Business Service) to lead service strategy, performance, and improvements across international regions.

The role drives LRP, KPI dashboards, ECM governance, new service products, and cross-functional projects, aligning with group objectives and dealer networks for global service excellence.

Qualifications

• 10+ years of experience in Service Operations, After-Sales, Strategic Planning, Customer Experience, or Business Transformation roles.
• Proven track record managing regional or international service operations within complex, multi-market environments.
• Strong experience leading cross-functional projects and driving operational improvements.
• Demonstrated ability to develop and execute strategic plans while managing multiple stakeholders.
• Strong analytical, financial, and project management capabilities.
• Experience working with dealer networks, service partners, and customer-focused business models.
• Excellent communication, leadership, and stakeholder management skills.

Responsibilities

• Develop and execute Long Range Planning (LRP) strategies to support future business growth and service excellence.
• Monitor and manage regional service performance through KPI dashboards, Vital Few tracking, and performance review mechanisms.
• Lead Executive Committee Meeting (ECM) action governance, ensuring timely implementation of strategic initiatives.
• Drive the development and launch of new service products through market research, competitive benchmarking, and business case development.
• Oversee Strategic Improvement Team (SIT) and Cross Functional Team (CFT) projects to ensure alignment with organizational objectives.
• Lead customer satisfaction and service excellence initiatives at the global level.
• Manage service budgets, resource allocation, and cost optimization strategies.
• Partner with Network Development teams to support expansion of service outlets and ensure compliance with corporate standards.
• Collaborate with Quality, Planning, Technical Service, Finance, and Operations teams to deploy best practices and standardize service processes.
• Develop executive-level Management Information System (MIS) reporting and strategic insights to support business decision-making.
• Strengthen dealer and partner relationships while ensuring service quality, compliance, and operational consistency across international markets.

Skills

Strategic leadership

Cross-functional collaboration

KPI dashboards

Financial acumen

Project management

Stakeholder management

Education

Bachelor's degree in Engineering, Business Administration, Operations Management, or related field

MBA or postgraduate qualification preferred

Job description

Michael Page International México Reclutamiento Especializado S.A. de C.V. seeks a Regional Planner (International Business Service) to lead service strategy, performance, and improvements across international regions.

The role drives LRP, KPI dashboards, ECM governance, new service products, and cross-functional projects, aligning with group objectives and dealer networks for global service excellence.