Latam Collections Specialist, Consumer Business Group, CDMX

3M; Ciudad de México; Presencial; MXN 555,000 - 834,000; Jornada completa

Descripción de la vacante

A global innovation company is looking for a Specialist Consumer Business Group Latam Collections in CDMX. You'll manage collection activities, collaborate with teams, and lead customer meetings. Successful candidates possess a Bachelor's degree and have at least two years of relevant experience in finance or collections. This on-site role requires excellent communication skills and familiarity with Excel and Salesforce.

Servicios

Competitive pay and benefits

Health and safety programs

Formación

• Minimum two years of experience with retail customers in finance or Collections.
• Intermediate to advanced Excel skills including formulas and pivot tables.
• B2 English level or higher.

Responsabilidades

• Lead customer meetings and understand warehousing and payment.
• Supervise collaboration with COE team on order issues.
• Build strong relationships with internal customers.

Conocimientos

Finance and Accounts Receivable

Excel skills

CRM systems experience

Communication skills

Data analysis

Educación

Bachelor's degree or higher

Herramientas

Salesforce

Power BI

Excel

Descripción del empleo

Overview

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description

Collaborate with innovative 3Mers around the world

As a Specialist Consumer Business Group Latam Collections you will play a key role for Collections in LATAM the division of Consumer Business Group. In this role you will be able to collaborate with Consumer Business Group team leaders and also manage collection activities.

The impact you will make in this role

• You will lead customer meetings, including visiting and understanding warehousing, payment, disputes, and support KAMS to growth the business.
• You will supervise, check and work in collaboration with COE team around order holds/release aligned with area credit rules, customer status and DBTT payment history.
• You will build and maintain strong relationships with internal customers by understanding and anticipating their service needs, collaborating closely with departments such as Customer Service, Billing & Invoicing, Issue Resolution, Cash Application and CIP team members.
• You will lead receive short payment disputes, determine the reason and follow up necessarily until resolution with parties involved.
• You will receive and investigate credit and return complaints, determine the reason and work with the internal teams involved and customers to provide resolution.
• You will motivate a vigorous collections activity through Salesforce, email, and calls in line with customers, division, and business group payment terms, conditions and AR/Delinquency goals.

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• Possess a bachelor’s degree or higher (completed and verified prior to start).
• Minimum two (2) years of experience working with retail customers within finance, Accounts Receivable/Collections, analytics, and pricing.

Additional qualifications that could help you succeed even further in this role include:

• Experience with Excel skills including familiarity with conditional formulas, vlookup and pivot tables
• Experience with Power BI, Access, and Automation tools
• Ability to complete repetitive tasks in a timely manner and to keep track of ongoing pending requests
• Ability to communicate in writing and verbally using local languages Intermediate to advanced excel and data analysis skillset
• Experience in CRM systems (Salesforce)
• Experienced with cross-functional project leadership preferred
• Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers
• Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
• Ability to follow through with commitments and show concern for the needs of others
• Excellent oral and written communication, including presentation skills
• Clear and conceptual thinking ability; excellent judgment and discretion
• Prefers to stay busy with a full workload and enjoys meeting challenges
• Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines
• English level: B2 or higher

Work location

This role has on-site working model, with the employee working at least four days a week in the corporate office at Santa Fe, CDMX.

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Please note: your application may not be considered if you do not provide your education and work history, either by uploading a resume or entering the information into the application fields directly.

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