LAO SC Collections Sr. Representative

GM Financial; Ciudad de México; Presencial; MXN 30,000 - 70,000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Representante Senior de Cobros para apoyar la supervisión de un equipo en crecimiento en América Latina. Este rol es clave para optimizar procesos de cobro, asegurando el cumplimiento normativo y analizando tendencias de morosidad. Buscamos a alguien con habilidades de comunicación excepcionales y capacidad para manejar múltiples tareas en un entorno dinámico. Ofrecemos un ambiente de trabajo inclusivo que prioriza el equilibrio entre la vida laboral y personal, junto con un paquete de beneficios competitivos que incluyen planes médicos y participación en ganancias. Si te apasiona la mejora continua y el trabajo en equipo, esta es la oportunidad ideal para ti.

Servicios

Planes médicos

Participación en ganancias

Seguro de vida

Fondo de ahorro

Plan de pensiones

Días personales

Horas de inversión comunitaria

Licencias de maternidad y paternidad extendidas

Formación

• Mínimo 3 años de experiencia en Cobros y Centro de Contacto.
• Fluidez en español e inglés y habilidades interpersonales fuertes.

Responsabilidades

• Responsable de lograr KPI y métricas relacionadas con Cobros.
• Monitorear y medir estrategias de Cobros y controlar su rendimiento.
• Mantener comunicación constante con 3 países sobre actividades.

Conocimientos

Gestión de relaciones

Comunicación verbal y escrita

Habilidades analíticas

Planificación y organización

Creatividad e innovación

Manejo de múltiples tareas

Trabajo bajo presión

Fluidez en español e inglés

Educación

Licenciatura en Administración de Empresas

Licenciatura en Finanzas

Licenciatura en Economía

Licenciatura en Ingeniería

Herramientas

MS Office

Descripción del empleo

Why GMF?

GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.

About the role

Reporting to the Collections Manager, the LAO Service Center Collections Sr. Representative is responsible for providing support to a business unit that performs Collections for the Spanish speaking countries from Latin America (currently Mexico, Colombia and Chile). This position will be in charge of supporting the supervision of the external Vendor with more than 150 people handling the operation.

This position will support the manager in overseeing and optimizing the collections process by monitoring agent performance, ensuring compliance with regulations, and analyzing delinquency trends. Provide guidance on effective collection strategies, handle escalated cases, and implement process improvements to maximize recovery rates while maintaining a positive customer experience. Balancing financial objectives with customer relations, the role plays a crucial part in enhancing operational efficiency and ensuring adherence to company policies and industry standards.

Location: CDMX

What you need

• Education required: Bachelor’s Degree in Business Administration, Finance, Economics or Engineering.
• Minimum 3 years of Collections experience (desirable).
• Minimum 3 years of experience in Contact Center (desirable).
• Fluent in Spanish and English.
• Strong relationship management and interpersonal skills.
• Influencing skills.
• Planning and organization.
• Strong written and verbal communications skills.
• Open creativeness and innovation.
• Positive and straightforward attitude to assume new roles and responsibilities.
• Ability to handle multiple tasks at the same time.
• Ability to work under pressure in a high dynamic environment.
• Strong analytical skills.
• Drive for results.
• MS Office (MS Excel, MS Power Point, MS Word, MS Outlook).

What you will be doing

• Responsible for KPI and metric achievement related to Collections (e.g. Right Party Contact, Payment Promises, productivity, efficiency, etc.) through the definition of short- and long-term strategies in accordance with GM Financial’s objectives.
• Monitoring and measuring Collections strategies in its early stages and controlling its performance, expenditure, controls, and efficiencies.
• Constantly review productivity and efficiencies for all collection metrics and seek improvement.
• Support in ensuring complete adherence to regulations, policies, and internal controls surrounding the Collections activities.
• Maintain constant communication with the 3 countries regarding activities, projects, strategies and/or share best practices depending on the particularities of each country.
• Evaluate changes, adjustments or implementation of strategies by country and identify the impact in all areas.
• Work with the Operational Excellence team to implement and support the implementation of new projects/initiatives.

What we offer

At GM Financial we want you to be the most authentic version of yourself. We take care of your work-life balance by programming wellness and integration activities, where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your community, while providing you with a competitive salary and benefits. Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours.

Mexico: Additional benefits include Medical Plans, Profit Sharing, Life Insurance, Savings Fund & Pension Plan and others.

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Disclaimer

Mexico - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, gender expression, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms.