L2.5 SQL UNIX Production Support

Infosys; Ciudad de México; Presencial; MXN 30,000 - 70,000; Jornada completa

Descripción de la vacante

Una empresa global líder en servicios digitales busca un Technology Lead para mantener y apoyar aplicaciones críticas en el sector financiero. En este emocionante rol, serás responsable de la gestión de incidentes, la automatización de tareas manuales y el análisis de problemas para mejorar la estabilidad de las aplicaciones. La cultura de innovación y aprendizaje continuo de la empresa te permitirá avanzar en tu carrera mientras contribuyes a la transformación digital de los clientes en más de 50 países. Si tienes habilidades analíticas excepcionales y una fuerte orientación al cliente, esta es tu oportunidad para brillar.

Formación

• Mínimo 7 años de experiencia en soporte de aplicaciones en Java.
• Conocimiento del proceso ITIL - Gestión de incidentes y problemas.

Responsabilidades

• Trabajar activamente con el equipo para analizar y resolver problemas de aplicaciones.
• Gestión de incidentes y comunicación con las partes interesadas.

Conocimientos

Java

ITIL

Analytical Skills

Communication Skills

Debugging

Herramientas

Sybase

DB2

Unix

Autosys

Jira

Gitlab

Descripción del empleo

Job Description

Job Description:
Today, the corporate landscape is dynamic, and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still; we will inspire you to build what's next and navigate further together. Our journey of learnability, values, and trusted relationships with our clients continue to be the cornerstones of our organization, and these values are upheld only because of our people.

Your Role:
As a Technology Lead, you will work on the maintenance and support of critical applications for leading Global Financial Services.

Required:

• Minimum 7+ years of experience in Applications Support in Java with excellent debugging skills.
• Knowledge of ITIL process - Incident Management & Problem Management.
• Excellent communication and analytical skills.

Preferred (Any):

• Experience in Sybase/DB2/RDBMS.
• Experience in Unix and shell scripting.
• Experience with job scheduler (Ex. Autosys), Ticketing tool/Jira.
• Experience with Gitlab and IDE is a plus.

Role Description:

• Work actively with team members to analyze and resolve application issues.
• Incident Management (Incident resolution, stakeholder communication, bridge management, postmortem analysis, and action items).
• User Ticket management (Backlog review, User interface, and manual prioritization).
• Planned/unplanned events - support BCP (Business Continuity Planning), Migration, Holiday activities.
• Automate manual tasks and improve efficiency.
• Perform root cause analysis of issues/discrepancies by debugging code or analyzing logs.
• Improve application stability by observing patterns, recurring alerts or issues and providing solutions for permanent fixes.

Personal:
Besides the professional qualifications of the candidates, we place great importance on various forms of personality profiles. These include:

• High analytical skills.
• A high degree of initiative and flexibility.
• High customer orientation.
• High quality awareness.
• Excellent verbal and written communication skills.

EEO/About Us

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Country

Mexico

State / Region / Province

Mexico

Work Location

Mexico City

Interest Group

Infy Mexico

Domain

Banking, Financial services

Skillset

Process|IT User Management|Incident and Request Management, Process|Service Management|ITIL, Technology|Database|Sybase, Technology|Debugging|Debugging Tools, Technology|Infrastructure- Batch Scheduler|Autosys, Technology|Java|Core Java, Technology|OpenSystem|Python - OpenSystem, Technology|Oracle eBS Technical|Unix Scripting

Company

Infosys Mexico

Role Designation

835ATECHLD Technology Lead