KYC & Fraud Compliance Ops – Monterrey

NextGen Ventures; Monterrey; Presencial; MXN 280.000 - 420.000; Jornada completa

Descripción de la vacante

NextGen Ventures is seeking a Compliance Operations Associate for our Monterrey, Mexico office. You will monitor identity verification, payment activity, and unusual winning patterns to detect and prevent fraud across our platform, using Sumsub and SEON to flag anomalies and investigate suspicious accounts.

The role involves evenings and weekends on a rotating schedule and offers hands-on training in fraud detection, KYC, and AML with real investigative ownership from early on.

Formación

• Strong attention to detail and comfort working through repetitive review queues without losing accuracy.
• Clear written communication for case notes and escalations.
• Discretion with sensitive user data and confidential investigations.
• Availability to work a rotating schedule that includes evenings and weekends.
• Comfort with spreadsheets and web-based admin tools.
• No prior compliance or iGaming experience required. We'll train you.

Responsabilidades

• Identity Monitoring — Review user identity verification data in Sumsub to confirm accurate KYC compliance and flag anomalies.
• Fraud Detection — Monitor SEON alerts for signs of account takeover, synthetic or stolen identities, and bot activity.
• Transaction Review — Watch transaction patterns across our payment processors to prevent chargebacks and identify stolen funds, payment structuring, and other high-risk behavior.
• AML Screening — Run sanctions, PEP, and adverse media screening on flagged accounts, and prepare documentation for suspicious activity reporting in line with our AML program.
• Responsible Gaming — Identify behavioral indicators of problem gambling, apply cooling-off and self-exclusion controls, and route affected players to the appropriate support pathway.
• Investigation & Escalation — Conduct preliminary fraud investigations and escalate complex or high-risk cases to the Director of Fraud and the Compliance Senior Manager.
• Documentation — Use compliance dashboards and internal tools to log, track, and resolve flagged activity, keeping records that hold up to regulator and licensing review.
• Player and Internal Audits — Verify that wins from high-rollers and large wallets are legitimate, and review internal colleague activity for policy adherence.
• Collaboration — Work closely with Support and Finance to resolve issues tied to user accounts, payments, and policy violations.
• Process Adherence — Follow internal workflows and response protocols so fraud prevention stays consistent and defensible.
• Continuous Learning — Stay current on fraud trends, emerging scam tactics, evolving risksignals, and changes to gaming and AML regulation.

Conocimientos

Attention to detail

Judgment under ambiguity

Written communication

Discretion with data

Spreadsheets proficiency

Rotating shift adaptability

Herramientas

Sumsub

SEON

Plaid

Descripción del empleo

NextGen Ventures is seeking a Compliance Operations Associate for our Monterrey, Mexico office. You will monitor identity verification, payment activity, and unusual winning patterns to detect and prevent fraud across our platform, using Sumsub and SEON to flag anomalies and investigate suspicious accounts.

The role involves evenings and weekends on a rotating schedule and offers hands-on training in fraud detection, KYC, and AML with real investigative ownership from early on.