Key Account Manager-ELECTRIFICATION

ABB; San Pedro Garza García; On-site; MXN 420,000 - 660,000; Full time

Job summary

ABB i Sverige/Globalt söker en Sales Support Manager som leder små/medelstora konton, koordinerar leverans och kunderna i hela processen. Rollen kräver erfarenhet av kundservice, engelska i god förståelse samt resor till USA vid behov. Modell: #L-Hybrid (4 dagar på kontoret, 1 dag distans).

Qualifications

• Kandidatnivå i business administration eller engineering.
• Minst 3 års erfarenhet inom tillverkning, projektledning, planering, operativt arbete eller kundservice.
• Engelska i flytande nivå utgör en förutsättning.

Responsibilities

• Leda genomförandet av små/medelstora konton och samordna med relevanta funktioner för att säkerställa helhetsägd leverans från prognos till produktleverans.
• Hantera kommunikation över organisationen och lösa kundfrågor med fokus på tillfredsställelse.
• Bygga långsiktiga relationer med kunder och delta i QBRs/planering med stora kunder.

Skills

Engelska flytande

Kundservice erfarenhet

Education

Kandidatexamen i business administration eller engineering

Job description

På ABB hjälper vi industrier att bli mer resurseffektiva och renare - och varje person här bidrar till resultaten. Du kommer att få möjlighet att leda, få stöd att växa och kunna vara stolt över den påverkan vi skapar tillsammans. Gå med oss och hjälp till att driva det som driver världen.

Denna position rapporterar till:

Sales Support Manager - Customer Support

Your role and responsibilities

Leads the execution of small/medium volume accounts while coordinating with relevant functions across the organization, ensuring complete ownership from forecast to product delivery, and understanding the complete operations process and systems at the RDCs and feeder factories to meet and exceed customer expectations and increase satisfaction.

The work model for the role is: #L-Hybrid (4 days in the office and 1 day working from home)

• Monitor and control backlog in proactive approach to ensure customers receive accurate and timely information about deliveries to fulfill volumes according to ABB quality standard, making sure the utilization of available resources.
• Lead and own communication across the organization of internal/external stakeholders, and customer issues resolution process to ensure customer´s satisfaction.
• Build long-term relationships with customers to collaborate and improve process as needed looking at the success of the account.
• Communicates appropriate information to the internal stakeholders in a timely and effective manner to achieve desired understanding and support.
• Ensures that the accounts consistently operate in alignment with contract and request claims management support as needed in accordance with ABB policies and contractual agreements.
• Lead the continues improvement process coordinating internal/external stakeholders to ensure the optime process for the partnership (guidelines, tools, and templates).
• Captures, analyzes, and shares lessons learned throughout the daily activities with the team.
• Coordinate post-sales and customer claims management to ensure the issues are properly addressed by the factories using the quality tools.
• Provides appropriate solutions and work around for customer requests and oversees the coordination with related teams across our organization to ensure complete handling of requests, including special products, order completion, expediting requests, push out requests, cancellation requests, tracking and communication aspects, account blocks and suspensions, etc.
• Collaborate with customers and sales periodically to collect/receive the forecast and take appropriate actions internally with the RDC and feeder factories.
• Ensure the finance process is executed properly.
• Ensure the execution of the account is according with the KPI established, maintain the reports/presentations and follow up open actions and proactively escalated before issues arise to take actions.
• Visiting ABB feeder factories and customers factories and attending/establishing QBRs to understand customers’ products and meet people and prepare executives summaries to share with the internal leaders.

Qualifications for the role

• Bachelor’s degree in business Admin / Engineering
• 3+ years of experience in and/or manufacturing, project management, planning, operations and customer service.
• Proficiency English
• Experience in Customer Service
• Availability to travel to the United States

För att bygga en renare och smartare framtid krävs alla sorters människor: de nyfikna, de modiga och de kreativa. Därför välkomnar vi människor med alla bakgrunder och erfarenheter.

Är du redo att göra skillnad?

Ansök idag eller besök https://www.abb.com för att lära dig mer om hur våra lösningar påverkar hela världen.