Key Account Manager

Rocket Lab; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Rocket Lab busca un Gerente de Cuentas Clave para unirse a su equipo en Ciudad de México. Esta posición implica gestionar relaciones con clientes estratégicos y desarrollar estrategias personalizadas para asegurar la satisfacción y lealtad del cliente. El candidato ideal debe poseer habilidades excepcionales de negociación y capacidad para resolver problemas, así como experiencia en el manejo de cuentas en sectores diversos como entretenimiento y automotriz.

Formación

• Foco en cuentas importantes y estratégicas.
• Experiencia previa en clientes no tradicionales en industrias como entretenimiento y automotriz.
• Capacidad para adaptar estrategias a las necesidades del cliente.

Responsabilidades

• Mantener y expandir relaciones con clientes estratégicos.
• Desarrollar planes específicos para cada cuenta clave.
• Coordinar con departamentos internos para asegurar entregas.

Conocimientos

Habilidades de Negociación

Resolución de Problemas

Análisis de Desempeño

Desarrollo de Estrategias Personalizadas

Educación

Experiencia en Cuentas Clave

Descripción del empleo

Hey, it's time for you to join us in showing the world that we are a company that is changing paradigms, where we revolutionize the hours, minutes, and seconds!

Do you want to know why Rappi?

️ WE SEE OPPORTUNITIES where others see problems

️ WE SEE CLOSE where others see distance

️ WE SEE ADRENALINE where others see pressure.

Join a team where we are all capable of EVERYTHING, where we all have the same opportunities, regardless of gender identity, race, religion, nationality, age, disability, training, or experience.

Did you like what you have read so far? Find out how you will deliver magic together with us through your Rappi mission.

Check out how it will impact our ecosystem:

Key Account Manager

As part of Rappi, you will be responsible for:

• KAM, Category non traditional
• Focus on the most important clients for the company, often large accounts or strategic clients. The goal is to maintain and expand the relationship to ensure satisfaction and long-term loyalty. (Industries like entertainment, music, travel, automotive, gaming, gambling, etc.)
• Hunting, seeking new potential clients for 360 campaigns with different strategies.
• Developing personalized strategies: designing and implementing specific plans for each key account, adapting to their needs and objectives.
• Communication and coordination: acting as the main contact point between the client and the company, coordinating with internal departments (sales, marketing, logistics, support) to ensure delivery as per agreements.
• Problem solving: handling and resolving any issues that arise in the client relationship, including managing complaints, conflicts, and seeking effective solutions.
• Performance analysis: monitoring and analyzing the performance of key accounts, evaluating KPIs such as customer satisfaction and sales volume, and adjusting strategies accordingly.
• Negotiation and sales: participating in negotiations with top global makers across industries to maximize sales opportunities and ensure terms are met.
• Identifying growth opportunities: seeking ways to expand the relationship, such as offering new products or services of interest to the client.

What are the requirements to join this neon universe?

KAM ADS, FOR NON TRADITIONAL MAKERS

Worker type: Regular

Company: Rappi Technology Mexico

For more information, check our website https://about.rappi.com/es and reviews on Glassdoor https://acortar.link/Eqm07Q.

We are waiting for you to build and deliver the magic together! #Rappi