K-12 International Programs Coordinator

WorldStrides; Mérida; Híbrido; MXN 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental & vision coverage

Life & disability insurance

Food stamps benefit

Paid time off (PTO)

Volunteer day

Flexible work schedule

Employee resource groups

Fitness opportunities

EAP program

Descripción de la vacante

WorldStrides in Mérida, Mexico is seeking a Program Coordinator to manage tour details between Sales and Product Delivery for the K12 International lines. You will communicate with internal staff and management, ensure deadlines are met, and balance supplier requirements to deliver high-quality tours.

The role involves assisting with itinerary changes, answering pricing questions, and acting as a liaison between Production and Sales to uphold standards.

Formación

• Clear communication with internal staff and management.
• Close attention to detail.
• Extremely organized and able to multitask.
• Stays calm under pressure and meets deadlines.
• Strong problem-solving and decision-making.
• Maintains urgency and motivates team to meet deadlines.
• Aware of how decisions affect customer experience and bottom line.
• Knowledge of the student travel industry and WorldStrides model.
• Knowledge of world destinations; international travel experience preferred.

Responsabilidades

• Assists in the coordination of tour details and ensures all deadlines between departments are met.
• Assists Sales team with itinerary changes and general destination information.
• Answers pricing and itinerary questions to help maximize sales while maintaining tour quality.
• Acts as liaison between Production and Sales teams to uphold internal rules and standards.
• Uses knowledge of products and systems to improve efficiency and itineraries.
• Develops and implements new internal processes and procedures.
• Manages information in internal systems and maintains databases.
• Prepares status updates or reports for the manager as appropriate.
• Provides support on other projects and tasks as requested by department management.

Conocimientos

Clear communication

Attention to detail

Highly organized

Multi-task under pressure

Problem solving

Deadline driven

Customer experience awareness

Student travel knowledge

World destinations knowledge

Descripción del empleo

WorldStrides in Mérida, Mexico is seeking a Program Coordinator to manage tour details between Sales and Product Delivery for the K12 International lines. You will communicate with internal staff and management, ensure deadlines are met, and balance supplier requirements to deliver high-quality tours.

The role involves assisting with itinerary changes, answering pricing questions, and acting as a liaison between Production and Sales to uphold standards.