Junior Technical Account Manager - Remote, Mexico

TeamViewer GmbH; México; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

Join TeamViewer as a Junior Technical Account Manager and leverage your technical support expertise to enhance customer satisfaction across the LATAM region. This remote role requires excellent communication skills in English and Spanish, along with a willingness to travel up to 30%. Engage with cutting-edge technologies, support enterprise customers, and work in a dynamic, diverse environment that promotes inclusion and growth.

Servicios

Health Benefits

Quarterly Team Building Events

Open Door Policy

Casual Dress Code

Formación

• 2–4 years of experience in technical support or customer-facing roles.
• Bilingual skills in English and Spanish, Portuguese is a plus.
• Excellent organizational skills and ability to work autonomously.

Responsabilidades

• Act as a point of contact for technical escalations and support.
• Cultivate relationships with customers and deliver training sessions.
• Maintain accurate records of issues and resolutions.

Conocimientos

Communication

Technical Support

Customer Relationship Management

Descripción del empleo

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Junior Technical Account Manager - Remote, Mexico

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

TeamViewer is looking for a Technical Account Manager (TAM) to join our LATAM team. This role combines technical support expertise with customer-facing responsibilities and plays a critical role in supporting our enterprise customers across the region. The TAM serves as a key liaison between TeamViewer and its customers, ensuring a high level of satisfaction, operational continuity, and technical excellence throughout the client lifecycle.

This position supports operations primarily during daytime business hours, but also requires on-call availability during night shifts or weekends, given our customers' continuous operational needs.

Please be advised of the travel requirement: up to30% travel to customer sites in Mexico & international travel as well.

Key Responsibilities:

• Product Expertise: Develop deep knowledge of the TeamViewer Frontline Solution to support customer use cases, implementation, and troubleshooting.
• Technical Support & Troubleshooting: Act as a point of contact for technical escalations; diagnose and resolve operational issues, or coordinate with internal departments for resolution.
• On-Call Readiness: Be available outside regular business hours (on-call basis) to assist with urgent customer needs or incidents that may impact mission-critical operations.
• Customer Relationship Management: Cultivate strong, trust-based relationships with key customer stakeholders, acting as a technical advisor and strategic partner.
• Customer Training: Deliver onboarding and training sessions to ensure customers can fully leverage product capabilities.
• Customer Advocacy: Represent customer interests internally, ensuring that feedback, requests, and concerns are communicated effectively to drive improvement.
• Incident Logging & Reporting: Maintain accurate records of issues addressed, resolutions provided, and feedback shared during both day and on-call activities.
• Cross-Shift Collaboration: Ensure seamless communication with other shifts and internal teams by documenting updates, escalations, and technical handovers clearly.
• Cross- Functional Collaboration: Work closely with Sales, TPM, PE, and Support align on project timelines, risks, and escalations.
• Process Adherence: Follow all internal processes, security protocols, and compliance standards when handling customer data and system access.

Qualifications:

• 2–4 years of experience in technical support, professional services, or customer-facing roles.
• Experience working directly with customers and cross-functional teams.
• Strong verbal and written communication skills in English and Spanish (Portuguese is a plus).
• Availability to work regular business hours and respond to after-hours incidents as part of an on-call rotation.
• Excellent organizational skills, time management, and ability to work autonomously.
• Comfortable learning and adapting to new technologies quickly.
• Willingness to travel up to 30% to customer sites and other TeamViewer national or international activities.
• Availability to be on-call outside regular business hours, including weekends and take action in the case of an customer urgent request.

Additional Information:

Job Location: Remote in Mexico

Grab the opportunity to provide active input on a fast-growing company and TeamViewer product downloaded and used thousands of times every day, all around the world.

It's all about the team: become part of a community that values respect, support and open feedback.

Our teams collaborate and work with each other towards a common goal.

We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages.

It's all about the team: become part of a community that values respect, support and open feedback.

Enjoy an attractive workplace with modern equipment within a dynamic company that enjoys continuous, healthy growth.

Health Benefits:major medical expenses services / Life insurance.

Parking at the Midtown Plaza.

Quarterly team building events, and companywide “All Hands” meetings.

Snacks and soft drinks/Occasionally free lunches.

Open door policy and casual dress code.

We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.