Junior Javascript

HCLTech; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading company is seeking a technical support engineer for their onsite role in Ciudad de México. The position involves resolving customer issues through email and chat, collaborating with team members, and providing clear instructions from technical documentation. Ideal candidates should have good troubleshooting skills and familiarity with JavaScript and web protocols.

Formación

• Can communicate well in English (written and spoken).
• JavaScript knowledge (Basic to Intermediate).
• Ability to read and understand public facing technical documentation.

Responsabilidades

• Resolve customer’s technical issues via email and chat.
• Provide clear instructions from technical documentation.
• Collaborate with support engineers and global team members.

Conocimientos

English communication

JavaScript

Troubleshooting

Independent work

Descripción del empleo

Job Description (Onsite position Paseo de la Reforma 26)

● Resolve customer’s technical issues and concerns via email and chat.

● Empathize with customer needs and pain points.

● Provide clear instructions to customers from technical documentation.

● Collaborate with other support engineers and global team members.

Mandatory/Required Skills

● Can communicate well in English (written and spoken)

● JavaScript knowledge (Basic to Intermediate)

○ Ability to read and understand code

○ Able to write code to reproduce customer issues (e.g. customer provides a method/function, and a candidate will have to troubleshoot it)

● Ability to read and understand public facing technical documentation (e.g. Google Maps Platform developer documentation).

● Can work and learn independently.

● Can work in a shifting schedule environment.

● Has an appetite to drive change in the tools, processes, and products to eliminate customer pain points.

Nice to have (not required, but an advantage)

● Familiarity with:

○ REST APIs.

○ Web protocols (e.g. HTTP, SSL, etc)

○ SQL (or similar database languages)

○ StackOverflow, Discord, or other online technical communities

○ JSfiddle, JSbin, Stackblitz, or other online code playgrounds

Nice to have (not required, but an advantage)

● Familiarity with:

○ REST APIs.

○ Web protocols (e.g. HTTP, SSL, etc)

○ SQL (or similar database languages)

○ StackOverflow, Discord, or other online technical communities

○ JSfiddle, JSbin, Stackblitz, or other online code playgrounds

Preferred/Desired Skills

Good troubleshooting skills:

○ Ability to use Chrome Developer Tools

○ Inspect page elements

○ Add line breakpoints

○ DOM inspection and manipulation

○ Inspect Network logs

● Experience in building web applications.

● Experience in any of the following Javascript frameworks/technologies:

○ NodeJS

○ Angular

○ React

○ ES6

○ Typescript