Jr. Sales Support Analyst

Epson Latinoamérica; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology company in Mexico City is seeking a Sales Support Specialist to manage customer orders and provide exceptional service. The ideal candidate will have at least 2 years of experience, a degree in business administration or related field, and strong Excel skills. Familiarity with SAP and Power BI will be a plus. Join our team to contribute to excellent customer relationships and efficient order processing.

Formación

• 2+ years of experience in sales support.
• Intermediate to advanced Excel knowledge.
• Basic knowledge of SAP and Power BI preferred.

Responsabilidades

• Manage customer orders from receipt to delivery.
• Resolve order exceptions and coordinate with warehouses.
• Provide customer service through timely communication.

Conocimientos

Strong communication skills

Teamwork skills

Intermediate English

Intermediate to advanced Excel knowledge

Educación

Degree in business administration, accounting, or finance

Herramientas

SAP (Distribution Requirement Planning)

Power BI

Descripción del empleo

Long Description

Principal Accountabilities

• Customer Order Management: Full processing from order receipt to delivery, including exception resolution and coordination with sales, credit, and logistics.
• ZOODI Maintenance: Daily resolution of order exceptions, tracking of special instructions, and coordination with warehouses.
• Special Pricing Processing: Creation and auditing of BIDs for specific regions (NOLA, Brazil).
• Special Order Management: Includes demos, employee sales, no-charge orders, intercompany transactions, software, rentals, and credit/debit notes.
• Returns Processing (RMA): Coordination with logistics for the collection and receipt of returned products.
• Backorder Management: Product allocation, coordination with inventory planning, and order release according to schedule.
• Customer Service: Timely response to emails and calls, delivery of requested reports, and portal configuration.
• Account Management: Investigation and issuance of credit and debit notes.
• Support for Epson Partner Portal Clients: Training, troubleshooting, and assistance with tax matters (Brazil).
• Internal Relationship Management: Collaboration with other departments to meet objectives and ensure accurate deliveries.

Main Requirements

• 2+ years of experience in sales support.
• Degree in business administration, accounting, or finance.
• Intermediate to advanced Excel knowledge.
• Basic knowledge of SAP (Distribution Requirement Planning).
• Basic knowledge of Power BI (preferred).
• Intermediate English (preferred).
• Strong communication and teamwork skills