Jr. Growth Analyst

King River Capital Group; Ciudad de México; Presencial; USD 30,000 - 45,000; Jornada completa

Descripción de la vacante

A leading fintech company in Mexico City is looking for a Junior Growth Analyst to analyze customer behavior and identify growth opportunities within their SaaS platform. The ideal candidate should have at least 2 years of experience in analytics, strong SQL and Excel skills, and a knack for collaboration. The role involves influencing strategic decisions and directly impacting customer experience. This position offers generous benefits and growth opportunities.

Servicios

Generous PTO and sick leave

Free snacks and paid lunches

Major Medical Health Insurance

Stock options

Best tools and equipment

Growth opportunities

Formación

• Minimum of 2 years of experience in analytics or metrics roles within Customer Success, Product, or Growth teams (preferably in SaaS environments).
• Strong analytical thinking, attention to detail, and ability to present data clearly.
• Interest in collaborative work with Customer Success, Support, and Product teams.

Responsabilidades

• Analyze key customer experience metrics (retention, feature usage, NPS, churn, CLV).
• Generate reports and insights to improve onboarding, engagement, and support processes.
• Design dashboards and automations to monitor customer health.

Conocimientos

Analytical thinking

Attention to detail

Collaboration

SQL knowledge

Proficiency in Excel/Google Sheets

Herramientas

SQL

BI tools

CRM platforms (HubSpot, Zendesk)

Descripción del empleo

At Paystand, we’re not just another fintech company—we’re trailblazers in decentralized finance (DeFi), transforming how businesses manage their finances. With thriving hubs in Santa Cruz, San Francisco, Austin, Minneapolis, Mexico City, Hermosillo, and Guadalajara, we’re leading a global revolution in financial systems. Recognized on the Inc. 5000 list for five consecutive years, we’re among the fastest-growing companies reshaping the future of finance.

Our Expanding Ecosystem: Paystand isn’t just a company—it’s a growing global network. With the strategic acquisitions of Teampay, a leader in spend management, and Yaydoo, a top AR and AP platform in Latin America, we’re building an expansive ecosystem designed to revolutionize financial operations and fuel business growth worldwide.

Why Paystand?

What We Do: By harnessing the power of blockchain technology, we digitize receivables, automate financial processes, reduce time-to-cash, lower transaction costs, and unlock new revenue streams for businesses.

Why We Do It: We’re driven by a mission to revolutionize digital payments and decentralize finance, creating a more open, inclusive, and transparent financial ecosystem, starting with B2B payments.

How We Do It: As change-makers in the DeFi movement, we don’t just follow trends—we set them. If you’re passionate about shaping the future of fintech and eager to redefine what financial technology should look like, Paystand is the place where you can make a significant impact.

Join Us: Be part of something bigger. Join Paystand and help us lead the financial revolution.

Role At A Glance

As a Junior Growth Analyst, you'll play a key role in identifying growth opportunities by analyzing customer behavior within our SaaS platform. You’ll work closely with cross-functional teams including Product, Marketing, and Customer Success to uncover insights that drive user retention, product adoption, and revenue expansion.

In this role, you’ll help build a data-driven understanding of how users interact with our platform, identifying friction points and areas of opportunity. Your analysis will directly influence strategic decisions and contribute to improving the customer experience and overall business performance.

Key Responsibilities:

• Analyze key customer experience metrics (retention, feature usage, NPS, churn, CLV).
• Generate reports and insights to improve onboarding, engagement, and support processes.
• Identify patterns of platform adoption, usage, or drop-off.
• Support up-sell and cross-sell initiatives in collaboration with the Customer Success team.
• Design dashboards and automations to monitor customer health.
• Participate in continuous improvement projects based on platform usage data.
• Identify Business Opportunities based on the usage metrics.

Qualifications:

• Minimum of 2 years of experience in analytics or metrics roles within Customer Success, Product, or Growth teams (preferably in SaaS environments).
• Proficiency in Excel/Google Sheets (formulas, dashboards, database handling).
• Advanced knowledge of SQL, BI tools, and CRM platforms (HubSpot, Zendesk).
• Strong analytical thinking, attention to detail, and ability to present data clearly.
• Interest in collaborative work with Customer Success, Support, and Product teams.

Perks:

• Enjoy generous PTO and sick leave, because we believe in balance.
• Fuel your days with free snacks and paid lunches in the office.
• We've got your health covered with Major Medical Health Insurance.
• Unlock stock options and own a piece of our success!
• Work with the best tools and equipment, setting you up to thrive.
• And the best part? Endless growth opportunities await you as we rapidly expand!

If you're passionate about driving change in the FinTech landscape and being part of a company that is shaping the future of digital payments, we invite you to explore opportunities with Paystand.

We understand that no candidate is perfectly qualified for any job. Experience manifests in diverse ways, skills are transferable, and passion is a powerful driver. Your journey and skills are unique, and we value the richness that diverse perspectives bring to our team.

More than a resume, we prioritize a genuine commitment, impactful contributions, and the ability to thrive in our dynamic, collaborative environment. We are enthusiastic about providing you with opportunities to learn and grow within this role. If your experience aligns closely with what we're seeking, we encourage you to apply.

We celebrate the belief that diversity in backgrounds and thoughts fuels better problem-solving and fosters more creative thinking. Our commitment to adding new perspectives to the team reflects our dedication to innovation and inclusivity.

Your journey is important to us, and we look forward to the possibility of welcoming you to our team at Paystand. Feel free to reach out; we can't wait to hear from you.

All roles are on-site only. Only English resumes will be considered.
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