Jr. Customer Support Specialist - Bilingual Spanish - (Onsite in Guadalajara, MX)

TeamViewer GmbH; Guadalajara; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

TeamViewer is seeking a Jr. Customer Support Specialist in Guadalajara to provide high-quality technical support and ensure customer satisfaction. The ideal candidate is bilingual in Spanish and English, with strong IT knowledge and a commitment to service excellence. Enjoy working in a diverse environment with exciting benefits.

Servicios

Health coverage

Life insurance

Parking

Team events

Formación

• 1 year of experience in a high-volume call center or customer care role.
• Fluent in Spanish and English; French is a plus.
• Strong IT knowledge with a keen interest in technology.

Responsabilidades

• Provide Level 1 technical support to end-users and conduct software demonstrations.
• Manage billing inquiries and customer satisfaction calls.
• Identify sales opportunities and resolve issues to ensure customer success.

Conocimientos

Customer Satisfaction

Technical Support

Bilingual Communication

Problem Solving

Teamwork

Educación

High School diploma or GED

Associates or Bachelor's degree preferred

Herramientas

Windows OS

MS Office

Descripción del empleo

Jr. Customer Support Specialist - Bilingual Spanish - (Onsite in Guadalajara, MX)

Join TeamViewer, a leader in remote connectivity software, utilizing cutting-edge technologies such as Augmented Reality and Artificial Intelligence to innovate and shape the future of digitalization.

Our diverse team of over 1,500 employees across continents and cultures fosters an inclusive environment where new ideas thrive.

As a member of our Customer Support team, you will provide Level 1 technical support to end-users, assist with billing, and ensure the successful delivery of services.

• Promote and maintain a high-quality, professional, service-oriented company image through outstanding customer satisfaction.
• Answer questions related to setup, product functionality, and administrative inquiries via phone and email.
• Conduct online demonstrations to explain software functionalities to customers.
• Provide Tier 1 technical support for TeamViewer software inquiries.
• Identify sales opportunities and forward leads to the appropriate teams.
• Make customer satisfaction calls and participate in surveys to improve service.
• Follow up on unresolved issues to ensure customer success.

Qualifications:

• High School diploma or GED; Associates or Bachelors degree preferred.
• At least 1 year of experience in a high-volume call center or customer care role.
• Fluent in Spanish and English (oral and written).
• Proficient in Windows OS and MS Office.
• Strong IT and technical knowledge with an interest in IT.
• French language skills are a plus.

Additional Information:

• This is an onsite position at Av Adolfo Lopez Mateos 2405 Col. Providencia. (No remote work).
• Enjoy working in a diverse, supportive community that values feedback and growth.
• Benefits include health coverage, life insurance, parking, team events, and more.

We celebrate diversity and are committed to an inclusive culture where everyone feels welcomed and supported.