Jr. Credit Collections Analyst

FLOWSERVE CORPORATE; Santiago de Querétaro; Sur place; MXN 240 000 - 360 000; Plein temps

Résumé du poste

Flowserve is seeking a proactive Collections Analyst to manage a portfolio of customer accounts, drive timely collections, and maintain strong relationships with both internal teams and external customers. You will partner with Finance, Sales, Credit, and the Global Credit Center to improve cash flow visibility and support accurate forecasting.

The role emphasizes collaboration, problem-solving, and attention to detail as part of a dynamic North America-focused finance team.

Qualifications

• 0-2 years of experience in collections or accounts receivable.
• Bachelor’s degree in Finance, Economics, or Accounting preferred.
• Experience with North America or customer-facing roles is a plus.
• Strong English communication skills (verbal and written).
• Familiarity with credit terms, invoices, and dispute resolution.

Responsabilités

• Manage and collect a portfolio of customer accounts.
• Review daily payments, reconcile activities, and maintain notes.
• Communicate with customers via email, phone, and Teams about status.
• Provide biweekly portfolio status updates and identify opportunities.
• Collaborate with Finance to assess collectibility and forecast cash.
• Coordinate with regional teams to resolve collection issues.
• Identify issues, open disputes, and escalate complex matters.
• Review sales orders on hold and support month-end close and SOX evidence.

Connaissances

Accounts receivable

Collections

Cash application

Finance

Customer relationships

Formation

Bachelor's degree in Finance, Economics or Accounting

Outils

Oracle

SAP

Microsoft Excel

Microsoft Word

PowerPoint

Description du poste

Company Overview: Flowserve is a global manufacturer of pumps, valves, seals, and aftermarket services, delivering comprehensive flow control solutions that support essential industries such as energy, clean water, and pharmaceuticals. If you're looking for a culture built on ingenuity, innovation, and excellence, Flowserve offers the opportunity to put your experience in motion. Whether you're an individual contributor or a people leader, you'll find meaningful opportunities for professional growth, competitive rewards, and a workplace grounded in our core values: People, Safety, Integrity, Ownership and Ingenuity. At Flowserve, we're inspired by what we can achieve together—creating extraordinary flow control solutions that strengthen today's world while building tomorrow.

Job Summary: We are seeking a proactive and detail-oriented Collections Analyst to support our North America business. In this role, you will manage a portfolio of credit customers, drive timely collection of outstanding invoices, and maintain strong relationships with both internal stakeholders and external customers. You will partner closely with Finance, Sales, Credit, Cash & Bank, and the Flowserve Global Credit Center to improve cash flow visibility, resolve payment issues, and support accurate forecasting and compliance activities.

Responsibilities & Requirements:

• Manage and actively collect a portfolio of customer accounts, ensuring open invoices are followed up on in a timely and professional manner.

• Review daily customer payments, reconcile collection activity, and maintain accurate, transparent collection notes.

• Communicate regularly with customers through email, phone, and Microsoft Teams to discuss payment status, payment commitments, invoice disputes, and resolution plans.

• Provide biweekly portfolio status updates, highlighting collection challenges, unresponsive customers, rejected invoices, disputes, and recovery opportunities.

• Collaborate with Finance to assess realistic collectible amounts and support cash forecasting based on customer payment commitments and account status.

• Partner with Finance Business Partners, Regional Account Managers, Sales Representatives, Cash & Bank teams, and the Flowserve Global Credit Center to resolve collection-related issues.

• Identify invoice, payment, and collection issues; open dispute cases and escalated complex matters when needed, serving as a first escalation point for Associate-level team members.

• Review sales orders on hold, support month-end close activities, prepare SOX and audit evidence, and contribute to process reviews related to customer credit-line management.

Preferred Experience / Skills:

• 0 - 2 years of relevant experience in collections, accounts receivable, credit, cash application, or a related finance function.
• Secondary studies or a bachelor’s degree in Finance, Economics, Accounting, or a related discipline is preferred.
• Experience supporting customers or operations in North America is an advantage.
• Strong English verbal and written communication skills; additional language skills are a plus, depending on business needs.
• Ability to build effective, professional relationships with external customers and cross-functional internal partners.
• Familiarity with managing customers who purchase on credit, including payment terms, credit exposure, and collection follow-up.
• Basic knowledge of ERP systems such as Oracle or SAP is preferred.
• Proficiency with Microsoft Office, particularly Excel, Word, and PowerPoint.
• Strong analytical, research, problem-solving, and organizational skills, with close attention to detail and a continuous-improvement mindset.

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to [e-mail]. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.