Jefe de Operaciones de Seguros – Liderazgo en Cancún

Placements24; Cancún; On-site; MXN 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Executive compensation

Bonuses

Career growth opportunities

Relocation assistance

Job summary

WhatJobs Direct seeks an accomplished Jefe de Operaciones de Seguros to lead insurance operations in Cancún, Quintana Roo. You will oversee policy administration, claims, customer service, and IT infrastructure to drive efficiency and superior service.

The ideal candidate brings 8+ years in insurance operations leadership, deep regulatory knowledge in Mexico, and a track record of process improvement and cost management. This executive role offers strong growth and a competitive benefits package.

Qualifications

• 8+ years in insurance operations management, with leadership experience.
• Experience in policy administration, claims processing, and customer service.
• Strong knowledge of Mexican insurance regulations and lifecycle.

Responsibilities

• Develop and implement operational strategies to enhance efficiency and service quality.
• Oversee day-to-day policy issuance, endorsements, renewals, and claims management.
• Lead and mentor operational teams to sustain high performance.
• Implement technology to streamline operations and improve customer experience.
• Monitor KPIs and drive corrective actions to meet targets.
• Ensure regulatory compliance and cost management.
• Collaborate with Sales, Underwriting and Finance for integrated operations.
• Drive continuous improvement across all operations.
• Manage vendor relationships and SLAs.

Skills

Leadership

Operations management

Insurance industry knowledge

Process improvement

Budget management

Strategic planning

CRM software

Analytical thinking

Negotiation

Communication

Education

Bachelor's degree in Business Administration/related field

MBA is a plus

Tools

Insurance management systems

CRM software

Job description

WhatJobs Direct seeks an accomplished Jefe de Operaciones de Seguros to lead insurance operations in Cancún, Quintana Roo. You will oversee policy administration, claims, customer service, and IT infrastructure to drive efficiency and superior service.

The ideal candidate brings 8+ years in insurance operations leadership, deep regulatory knowledge in Mexico, and a track record of process improvement and cost management. This executive role offers strong growth and a competitive benefits package.