Java / SQL L2.5 Production Support

Infosys; Monterrey; Presencial; MXN 839,000 - 1,120,000; Jornada completa

Descripción de la vacante

A leading technology consulting firm is seeking an Application Support Specialist in Monterrey, Mexico. Candidates should have over 5 years of experience in Application Support in Java, excellent debugging skills, and knowledge of ITIL processes. You will analyze and resolve application issues, manage incidents, and implement solutions to improve application stability. This role offers an opportunity to work in a dynamic environment with a focus on continuous improvement.

Formación

• 5+ years of experience in Application Support in Java.
• Knowledge on ITIL processes – Incident Management and Problem Management.
• Excellent debugging skills.

Responsabilidades

• Analyze and resolve application issues with team members.
• Manage incidents and communicate with stakeholders.
• Perform root cause analysis of issues.

Conocimientos

Application Support in Java

Debugging skills

ITIL processes

Knowledge of SQL

Excellent communication skills

Analytical skills

Herramientas

UNIX

Gitlab

JIRA

Autosys

Descripción del empleo

Job Description

Years of experience – 3-8 years
JD:
Required

• Minimum 5+ years of experience in Application Support in Java with excellent debugging skills
• Knowledge on ITIL processes – Incident Management & Problem Management
• Knowledge of either UNIX or SQL
• Excellent communication and analytical skills

Preferred (Any)

• Experience in Sybase/DB2/RDBMS
• Experience in UNIX and shell scripting
• Experience with job scheduler (Ex. Autosys), Ticketing tool/JIRA
• Experience with Gitlab and one IDE is a plus

Role Description

• Work actively with team members to analyze and resolve application issues
• Incident Management (Incident resolution, stakeholder communication, bridge management, postmortem analysis, and action items)
• User Ticket management (Backlog review, User interface and manual prioritization)
• Planned/unplanned events – Support BCP (Business Continuity Planning), Migration, Holiday activities
• Automate manual tasks and improve efficiency
• Perform root cause analysis of issues/discrepancies by debugging code or analyzing logs
• Improve application stability by observing patterns, recurring alerts or issues and provide solution for permanent fix

EEO/About Us

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Country

Mexico

State / Region / Province

Jalisco, Mexico, Nuevo Léon

Work Location

Guadalajara, Mexico City, Monterrey

Interest Group

Infy Mexico

Domain

Banking, Financial services

Skillset

Process|IT User Management|Incident and Request Management, Process|Service Management|ITIL, Technology|Database|Sybase, Technology|Infrastructure- Batch Scheduler|Autosys, Technology|Java|Core Java, Technology|OpenSystem|Python - OpenSystem, Technology|Oracle eBS Technical|Unix Scripting

Company

Infosys Mexico

Role Designation

835ATECHLD Technology Lead