It Technician

Buscojobs México; Jalisco; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading IT service provider is seeking a Network Support Engineer. The role involves providing support to customers with Cloud Platform products and requires extensive networking knowledge. Candidates should have at least 5 years of experience in the field, alongside strong Linux/UNIX skills and proficiency in English. The position offers a competitive salary and growth opportunities within a flexible work environment.

Servicios

Career plan and growth opportunities

Unlimited LinkedIn Learning access

Flexibility in work schedule

Medical insurance

Life insurance

Grocery coupons

Formación

• At least 5 years of experience as a Networking Engineer or related roles.
• Experience troubleshooting using networking tools.

Responsabilidades

• Provide support for customers using Cloud Platform products.
• Manage technical projects and report to management.
• Conduct advanced technical reviews for network operations.

Conocimientos

Strong knowledge of Linux/UNIX

Technical assistance and support

Network security practices and tools

Experience with layer-2/3/4 protocols

Fluent spoken and written English

Educación

Bachelor's degree in IT/computer science

Herramientas

Cloud computing

Cisco products (CCIE, CCNP)

Web services APIs

Descripción del empleo

Overview

100% Verified Remote IT Jobs - Set your preferences and let AI do the rest. Job search on autopilot. 100% verified jobs. Set your job...

Hoy

You are curious, persistent, logical and clever - a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Network Support Engineer.

Scroll down to learn more about the position’s responsibilities and requirements.

Responsibilities

• Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services
• Provide technical assistance and support as part of a global 24x5-support organization
• Work closely with Engineers and Product Managers to improve the product and make our customers successful
• Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management and Change Management
• Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
• Follow notification and escalation procedures
• Follow standards for communications with business involving operational issues

• Requirements:
• AT least 5 years’ experience fully as Networking Engineer or a combination of Networking and Sysadmin
• Strong knowledge of Linux/UNIX and Windows Server
• Strong knowledge of web and mail protocols (HTTP, TLS, SMTP, etc)
• Experience with layer-2, layer-3, and/or layer-4 network protocols and technologies, TCP, UDP, HTTP/HTTPS, REST, SOAP, NFSv4.x, SMB
• Experience with routing protocols like (OSPF, BGP, EIGRP, VRRP, IP, HSRP, MPLS, BGP for dual ISP, etc. protocols) and set up load balancing
• Strong understanding of network security practices and tools (firewall policies, rules, best practices, VPN, IPSEC, GETVPN)
• Experience with shell scripting
• Familiarity with multi-tasking and multi-processing
• Familiarity with container’s networking implementations
• Experience with VMs (Google Compute Engine, VMware, Amazon EC2, etc.)
• Capable to set up monitoring, conduct performance audit and performance optimization
• Strong understanding of administration (user accounts, permission models, access control)
• Experience troubleshooting with network troubleshooting tools (traceroute, iperf, tcproute), and identifying latency and performance issues
• Familiarity with common Linux troubleshooting tools
• Expected to be able to design, deploy, follow, explain and enhance ITIL/ITSM processes in his team as well as linked teams. Knowledge of Software development processes and methodologies
• Provides tactical vision. Self-managing, take technical responsibility for a subsystem or project, test thoroughly using test cases
• Familiarity with SQL and cloud computing
• Strong business ownership and customer focus

We offer:

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Training, mentoring, online courses, eLearning and more
• English classes with a certified teacher
• Support for employee initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13% employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 3 floating days
• Official Mexican holidays, plus 5 extra holidays
• Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
• Monthly non-taxable amount for electricity and internet bills

Apply

Hoy

We are currently seeking a Network Support Specialist Advisor to join our team in Mexico

Position overview

• Act as point of escalation for the Network Data team and collaborate with internal services support teams to ensure timely resolution of issues.
• Manages the development of innovative and cost-effective solutions to problems of clients.
• Providing highest level support on the complex systems, investigating, analyzing, and resolving difficult problems on network components and multi-purpose platform systems.
• Manages the development of new internal programs or modifications of current systems.
• Handling Technical projects and report to Delivery/Top management.

Position's General Duties and Tasks:

• Conducting advanced technical reviews and problem resolutions, focused on improving performance levels of Network Switching operations
• Design architecture for Network Switching and Routing solutions.
• Lead Technical initiatives mandated by Sr. Leadership completed within scope and timelines
• Implement Network Switching and Routing solutions in a customer environment.
• Provide technical leadership and direction of Engineering group with upgrades, transitions, system design/ redesign as needed.
• Provide operational support of the Network Data environment.
• Will provide technical escalation to L2/L3 support engineers
• Provide On-call support for high severity incidents in a 24x7 environment
• Detect Network issues, create customer tickets and manage problems until closure.

Requisites:

• Cisco CCIE, & or CCNP are required
• Aruba ACSA or ACSP is preferred
• Medium or advanced English skills are required.

Benefits:

• Competitive salary (negotiable)
• Grocery Tickets - 12% of base salary
• 30 days of Christmas bonus
• 10 days of vacations
• 50% Vacation bonus
• 5 personal days per year
• Medical insurance (You and your family)
• Life insurance
• Opportunity to grow in the company

Lic. Salvador Velasco

LI-LATAM

Position overview

• Act as point of escalation for the Network Data team and collaborate with internal services support teams to ensure timely resolution of issues.
• Manages the development of innovative and cost-effective solutions to problems of clients.
• Providing highest level support on the complex systems, investigating, analyzing, and resolving difficult problems on network components and multi-purpose platform systems.
• Manages the development of new internal programs or modifications of current systems.
• Handling Technical projects and report to Delivery/Top management.

Position's General Duties and Tasks:

• Conducting advanced technical reviews and problem resolutions, focused on improving performance levels of Network Switching operations
• Design architecture for Network Switching and Routing solutions.
• Lead Technical initiatives mandated by Sr. Leadership completed within scope and timelines
• Implement Network Switching and Routing solutions in a customer environment.
• Provide technical leadership and direction of Engineering group with upgrades, transitions, system design/ redesign as needed.
• Provide operational support of the Network Data environment.
• Will provide technical escalation to L2/L3 support engineers
• Provide On-call support for high severity incidents in a 24x7 environment
• Detect Network issues, create customer tickets and manage problems until closure.

Requisites:

• Aruba ACSA or ACSP is required.
• Cisco CCIE, & or CCNP are preferred.
• Medium or advanced English skills are required.

Benefits:

• Competitive salary (negotiable)
• Grocery Tickets - 12% of base salary
• 30 days of Christmas bonus
• 10 days of vacations
• 50% Vacation bonus
• 5 personal days per year
• Medical insurance (You and your family)
• Life insurance
• Opportunity to grow in the company

Lic. Salvador Velasco

LI-LATAM

Technical Support Specialist

Guadalajara, Jalisco Skilled Wound Care

Hoy

Responsibilities:

• Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime.
• Collaborate with departments to deliver world-class support services and ensure customer satisfaction.
• Maintain accurate records of customer inquiries, issues, and resolutions in the ticketing system.
• Communicate effectively and empathetically with customers.
• Stay up-to-date with latest tech across iOS, Android, Windows, and Mac.
• Assist in developing and maintaining technical support documentation.
• Escalate complex issues to higher-level support or internal departments.
• Assist in testing and QA activities for software releases and updates.
• Adhere to SLAs, meeting/ stretching defined response times and resolution targets.

Requirements:

• 2-3 years IT or technical support experience, preferably healthcare
• Fluent spoken and written English required
• Extensive knowledge of iOS, Android, Windows, and Mac
• Familiarity with electronic health records preferred
• Strong organizational and multi-tasking skills
• Fluency in English with strong communication
• Interpersonal skills to collaborate with multiple departments
• Flexibility to cover shifts 6:30 AM PST to 10 PM PST
• Quick learner with adaptability to technology
• Calm demeanor under pressure

Note: This position will be an independent contractor.

Please submit resume in English

If you meet the qualifications and are ready to contribute to a team dedicated to exceptional technical support for clinical facilities, healthcare providers, and internal staff, apply.

Great Place to Work Certified!

Skilled Wound Care is proud to be Certified by Great Place to Work for the 3rd year in a row. The award is based on employee feedback; this year, 95% of employees said it’s a great place to work.

Tier One Technical Support

Hoy

Introduction

As a Service Delivery Specialist, you are the face of IBM for our customers. This role is part of account planning and delivering support strategies, working to monitor problems, change processes, and handle issues to ensure customer success.

Your Role and Responsibilities

As a Tier 1 Technical Support Representative responsibilities include:

• Maintain and document facets of reliable, efficient customer service
• Assist users with computer networks, workstations, and equipment
• Provide helpdesk support via phone, computer, and ticketing system for desktop software/hardware
• Provide 24-hour support for critical hardware/services
• Document work logs and technical documentation
• Inform team of important issues to improve performance
• Coordinate with Operations to minimize disruption
• Escalate issues to Tier 2 and set follow-up expectations
• Participate in on-call rotation
• Maintain good working relationships

RequiredTechnical and Professional Expertise:

• Ability to own and manage an initiative
• Ability to prioritize many tasks
• Ability to produce user/troubleshooting documentation
• Strong problem-solving and analytics skills
• Experience in on-call support
• Advanced English skills
• Excellent customer service

Preferred Technical and Professional Expertise: None

About IBM — See above for IBM corporate information and location statements. This section contains standard IBM boilerplate about diversity and equal opportunity employment.

Senior Technical Support Engineer

Hoy

Essential Duties and Responsibilities

• Oversee post-sales customer service requests
• Troubleshoot issues with SMEs
• Coordinate with Operations on tasks
• Gather client feedback to help roadmaps
• Maintain high client satisfaction through communication and prompt resolution
• Mentor and lead issues
• Document troubleshooting procedures, create knowledge base articles
• Participate in ongoing training
• Weekend on-call rotation and some holiday coverage
• Shift: Monday to Friday, 9am-6pm Pacific

Essential Qualifications, Skills, Abilities

• Bachelor’s degree in IT/computer science or equivalent
• Strong customer service, cloud/SaaS experience
• Analytical, organized, and communicative
• Team player with goal orientation
• Strong written/verbal communication and ability to explain technical concepts
• SQL knowledge; data/relational databases
• Troubleshooting methodology and log analysis (e.g., Kibana)
• Linux/Unix knowledge a plus
• Some programming knowledge helpful
• Experience with Responsys Interact, Apache FreeMarker, Web Services/APIs, XML a plus
• Experience with mobile tech a plus

Other notes: This role includes independence in problem solving and may involve multiple platforms and remote work scenarios.

Technical Support Representative (Cs)

Hoy

About Us
Helpware is a technology-driven company with a global presence and focuses on customer experience and operational support.

Position Overview

Primary Responsibilities:

• Provide product information, pricing, availability, and troubleshooting steps
• Assist customers and escalate complex issues to Tier 2 or managers
• Maintain high customer satisfaction through proactive communication
• Document interactions in the CRM system
• Collaborate to identify process improvements

Qualifications:

• Experience in a customer service/support role
• Excellent verbal and written communication
• Calm and courteous under pressure
• Problem-solving and attention to detail
• Shift flexibility including weekends/holidays
• CRM/support software familiarity is a plus

Preferred Qualifications:

• Tech support or SaaS experience
• Basic technical troubleshooting
• Customer service certification advantageous

First Line Technical Support Engineer

Guadalajara, Jalisco VIPRE Security Group

Hoy

Job Duties:

• Escalate issues to senior staff and respond to customer when resolutions are available
• Track incidents in the helpdesk system
• Perform other tasks such as documentation and training as time allows

Job Requirements:

• Fluent English required
• 2+ years in customer support
• Strong communication skills
• Friendly, approachable, confident
• Basic IT knowledge (Networking, DNS, SMTP, Office, Exchange)
• Structured troubleshooting and task prioritization
• Ability to interact and de-escalate
• Strong team player and willing to learn

VIPRE

IT Technical Support Specialist (In-office)

Hoy

*Onsite work

*Must be able to read, write, and speak English fluently.*

Who are we looking for?

• Logging incidents, prioritization per ITIL guidelines
• Update users and close requests when solved
• Remote desktop troubleshooting and escalation

Technical Skills:

• Communication, time management, neutral English
• Analytical, process-following, ticketing
• Active listening and probing
• Knowledge of Virtual Desktop Infrastructure (Citrix)
• Remote support tools; Bomgar, Remote Desktop, Citrix
• MS Office 2013-2016 and O365
• Windows 7/10 support for laptops/desktops
• Printer support, Cisco VPN

Behavioral Skills:

• Good communication, positive energy/attitude, self-learner, teamwork

Qualification:

• Preferably A+ Certified

What’s in for you?

Salary: $20,000.00 - $2,000.00 per month

Location: Guadalajara, Jal. Mexico (on-site)