IT Technician

Corning Incorporated; Apodaca; Presencial; USD 30,000 - 60,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a skilled IT Technician to provide essential support for network and desktop technologies. This role involves leading technical support efforts, ensuring operational efficiency, and collaborating with various teams to deliver projects successfully. The ideal candidate will possess strong communication and leadership skills, enabling them to navigate complex processes and foster a sense of belonging within the team. With a commitment to professional development and employee well-being, this company offers a dynamic environment where you can thrive and make a meaningful impact.

Servicios

Health and Well-being Benefits

Companywide Bonus

Professional Development Programs

Paid Parental Leave

Formación

• Comfortable around management and can present to them effectively.
• Demonstrated track record of on-time delivery within budget.

Responsabilidades

• Lead technical support and provide solutions for manufacturing operations.
• Communicate infrastructure needs and issues to Site Leader.

Conocimientos

Technical Support

Communication Skills

Leadership Skills

Problem Solving

Project Management

Educación

Bachelor's Degree in IT or related field

Herramientas

IMS Systems

Desktop Technology

Printers

Servers

Descripción del empleo

Requisition Number: 68271

The company built on breakthroughs.

Join us.

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry. This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data, and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments, and individuals for their own use.

Role Purpose

IT technician on MTA Plant, focused on providing solutions, installation, maintenance to network and general support using desktop technology. Provide manufacturing systems support, IMS hardware support, user desktops, office devices, and technical assistance to Corning IT as requested. Provide backup support for the Site Leader as requested.

Key Responsibilities

• Lead technical support, providing support to manufacturing and the daily operations.
• Backup IT Site Leader as needed.
• Work closely with IT service delivery, project management, and functional/business resources to deliver projects and services on time.
• Participate in IMS Projects as needed.
• IMS Infrastructure Support, including computers, printers, switches, servers, and security.
• Interface with Corning IT to resolve issues.
• Advanced Issue Resolution for IMS cases.
• Communicate Infrastructure needs and issues to Site Leader.
• Responsible for the effective acquisition, installation, maintenance, and use of desktop technology.
• May be responsible for the purchase and installation of hardware/software.
• Resolves problems with new and existing equipment.
• Develops solutions to routine technical problems of limited scope.
• Follows specific, detailed instructions.
• Contributes to the completion of routine technical tasks.
• Responsible for all IT devices or accessories.
• Provide user support for Office assistant and all services related to printers, IT devices installation, or relocation.
• Provide technical support for computer devices, update hardware, install software, telephony services, and provide user instructions as requested.
• Have external customer or vendor contacts for IMS or Office support.
• Maintain operative services running, support on site, infrastructure, or server room.
• Support MES system on configurations, training, process reviews.

Experiences/Education - Required

• Comfortable Around Management
• Can deal comfortably with managers as well as the hourly workforce.
• Can present to managers without undue tension and nervousness.
• Gains trust quickly of other parties to the negotiations.
• Has a good sense of timing.
• Fosters a feeling of belonging in the team.
• Good at figuring out the processes necessary to get things done.
• Can simplify complex processes.
• Can write clearly and succinctly in a variety of communication settings and styles.
• Can get messages across that have the desired effect.
• Effective leadership, organization, and planning skills, with ability to handle changing priorities.
• Excellent communication, interpersonal, and influencing skills.
• Demonstrated track record of on-time delivery within budget; ability to drive projects to successful conclusion using influencing tools.
• Ability to lead international teams across multiple initiatives that span various lines of business, geographic borders, time zones, and cultures.
• Must be a self-starter, able to work in a team environment, and motivate others.
• Ownership for IT-related activities.
• Responsible and ethical culture regarding computers and user information.

Corning Puts YOU First!

We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning.

• Our monetary peer-to-peer recognition program is tied to our Values and celebrates you and your colleagues’ contributions.
• Health and well-being benefits include medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs.
• Companywide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities.
• Professional development programs help you grow and achieve your career goals.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at [e-mail].