IT Technical Support Advocate

Boldr Impact; Mérida; Hybrid; MXN 180,000 - 260,000; Full time

Job summary

Boldr seeks an IT Technical Support Advocate in Mérida, Mexico to provide end-user IT support for hardware, software, and network issues. You will set up computers and peripherals, assist deployments, and help maintain network stability.

Work will involve documenting procedures, updating hardware inventory, and contributing to IT projects. On-site presence is required, with occasional shifts and overtime as needed.

Qualifications

• 1-2 years experience in a similar role.
• Working IT knowledge and basic support practices.
• Able to work on-site at Boldr office.

Responsibilities

• Provide IT T1 support for the team.
• Set up Computers and peripherals on workstations.
• Research and assist in deployments.
• Maintain/monitor network stability and report to Network/ Security team.
• Follow IT department procedures and documentation.
• Keep hardware inventory updated.
• Identify/report/assist/resolve unticketed IT issues.
• Participate in IT projects related to software development life cycle.

Skills

IT support knowledge

Networking basics

Troubleshooting

On-site work

Education

IT/CS degree or CompTIA A+

Job description

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact.

LET’S START WITH OUR VALUES

• Excellent. Being excellent at what we do sets us apart. It happens when we care about our work and how it lands, set clear standards, and hold each other accountable. We don't stop at meeting the standard; we keep raising the bar.
• Authentic. Real connection happens when we show up as our best, truest selves, help others do the same, and stand by each other through the harder times.
• Curious. Curiosity keeps us innovative. Better understanding comes from asking helpful questions, seeking to understand before we act, and building on each other's thinking.
• Dynamic. Growth is central to our purpose, and it only happens in dynamic environments where we stay flexible, adaptable and open.
• Empathetic. Great partnerships happen when we take the time to understand the people we work with, our teams, our clients and our communities, for better outcomes for each.

WHAT IS YOUR ROLE

As the IT Technical Support Advocate for Boldr, you are responsible for supporting our business units regarding IT related issues and tasks. This includes network, hardware, software, and other technical support to the company.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Responsible for providing all around IT T1 support for the Team.
• Setup Computers and other peripherals on workstations for the company.
• Research and assist in deployments.
• Responsible for maintaining/monitoring network stability and reporting to the Network and Security team
• Follow proper procedures and documentation indicated by the head of the IT department.
• Responsible for keeping the hardware inventory updated.
• Proactively identify/ report/ assist/ solve any unticketed IT-related issues.
• Participate on selected IT projects which may require to be a part of a software dev. life cycle.
• Work on shifting schedules, holidays, with possibility of working over the weekends every now and then.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

• Curious and authentic, just like us! #beboldr

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.

YOU HAVE…

• Graduated from I.T, Comp Sci, Comptia A+ or other related certification
• 1 - 2 years experience in a similar role
• Working IT knowledge and basic support practices.
• Basic Networking knowledge.
• Troubleshooting skills.
• Multitasking Capabilities.
• Able to work on-site (In relevant Boldr office)