It Systems Administrator - Near Shore

Ninjaone, Llc; A distancia; MXN 1,093,000 - 1,458,000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking an experienced IT Systems Administrator to manage systems and provide technical support. This role involves working cross-platform with departments to ensure effective use of technology. Candidates should have a degree in IT, 5+ years of experience, and be skilled in troubleshooting. The company values flexibility with remote work options and offers unlimited PTO, creating a supportive work environment for growth and development.

Servicios

Unlimited PTO

Opportunities for growth and advancement

Remote work flexibility

Formación

• Must have at least 5 years of experience related to specified duties.
• Degree preferred but work history considered in lieu of education.
• Higher degree can substitute for up to 2 years of experience.

Responsabilidades

• Provide expertise during systems design and upgrades.
• Manage NinjaOne systems and provide troubleshooting support.
• Coordinate helpdesk or vendor assistance when needed.

Conocimientos

Troubleshooting hardware and software problems

Working in teams

Diagnosing complex issues

Educación

Degree in Information Technology or related field

At least 5 years experience

Herramientas

Microsoft365

Zoom

Slack

Descripción del empleo

IT Systems Administrator

This will include determining user requirements, recommending practical solutions, and efforts to improve the effective use of technology.

This person is responsible for ensuring the integrity and security of all interrelated technology systems that support NinjaOne Office locations as well as end users' request and requirements.

Knowledge of integrating new technologies with existing systems to include monitoring and supporting issues as they occur.

An IT Systems Administrator is a key technical resource, providing advice, training, and technical support for various projects.

This position also works cross platform with all departments and Senior Management in evaluating current systems and aligning business objectives with the strategy for technology.

English resumes required

Location

Ecuador, Colombia, Brazil and Mexico

What You'll be Doing

• Provide expertise and support during systems design, upgrades, installations, conversions, and maintenance.
• Manage NinjaOne systems including Microsoft365, Zoom, Slack, and
• Provide troubleshooting support for escalated software and hardware connectivity problems.
• Coordinate helpdesk or vendor assistance when required.
• Respond to after-hours system problem calls.
• Possible travel to NinjaOne locations as needed.
• Provide technical assistance, support, and troubleshooting in the resolution of system communications failures and conflicts.
• Review, prioritize, and process problem reports; document the progress of projects.
• Maintain systems compliance with NinjaOne security policies and procedures.
• Create and maintain documentation including Standard Operating Procedures and service documentation.

About You

• Degree in Information Technology, Computer Science, or other related technology field preferred but not required.
• Work history will be considered in lieu of formal education.
• At least five years of experience that is directly related to the duties and responsibilities specified.
• A directly related higher degree from an accredited institution may be substituted for up to two years of experience.
• MCSE, CCNP, VCP or 5 additional years of field experience.
• Ability to work productively in teams.
• Ability to diagnose and rectify a wide range of complex hardware and software problems.

About Us

NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints.

The NinjaOne platform is proven to increase productivity, while reducing risk and IT costs.

NinjaOne is consistently ranked #1 for its world-class support and is the top-rated software on G2 in seven categories including endpoint management, remote monitoring and management, and patch management.

What You'll Love

We are a collaborative, kind, and curious community.

We honor your flexibility needs with full-time work that is remote.

We prioritize your work-life balance with our unlimited PTO.

We reward your work with opportunity for growth and advancement.

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