IT System Engineer

Integral Ltd.; Ciudad de México; A distancia; MXN 900.000 - 1.350.000; Jornada completa

Descripción de la vacante

Jones Lang LaSalle Incorporated in Mexico City is seeking a Configuration Management Systems Engineer to administer Windows endpoints, focusing on lifecycle management, security, and configuration. Based at the Mexico Center of Excellence, you will support a global environment of thousands of Windows workstations and cloud desktops, collaborating with global teams to drive improvements.

The ideal candidate has strong Intune administration and MECM knowledge, experience with Autopilot, PowerShell

Formación

• Experience in Intune administration and MECM CB lifecycle management.
• Proficient in Autopilot deployment with ESP and tagging.
• Strong Windows Update, deployment and log analysis abilities.
• Automation via PowerShell scripting and routine reporting.
• Experience with virtual desktops (AWS Workspaces, AppStream, AVD, W365).
• Familiarity with AI chat tools like ChatGPT.
• Experience with reporting/analytics (Power BI) to visualize data.
• Ability to support Americas time zones.

Responsabilidades

• In-depth Intune administration with MECM CB knowledge and policy management.
• Monitor and troubleshoot Windows update, deployment, Autopilot, and endpoint health.
• Collaborate with security to remediate CVEs and vulnerabilities.
• Provide senior escalation support and coordinate with global teams.
• Develop documentation, runbooks, and improve endpoint processes.
• Develop and maintain internal documentation and SOPs; contribute to knowledge base.
• Participate in a follow-the-sun support model and scheduled maintenance.

Conocimientos

Intune administration

PowerShell scripting

SCCM/MECM CB knowledge

Troubleshooting

Global collaboration

Virtual desktops

AI tools usage

Power BI reporting

CVEs remediation

Herramientas

Microsoft Intune

MECM

Autopilot

Azure AD / Graph API

Power BI

Descripción del empleo

**Job Title:** Configuration Management Systems Engineer, Windows Endpoint Patching**Location:** Mexico Center of Excellence (COE)**Of course. Here is the updated job description with the AI tool requirements and troubleshooting expertise added.****Summary**JLL Technologies seeks an experienced Intune Administrative with a Config Management background to join our Global Configuration Management team within the Digital Workspace Services group. This full-time position, based in our Mexico Center of Excellence (COE), will support a global environment of approximately 60,000 Windows workstations, including about 600 AWS Workspace virtual environments. This role is responsible for the system administration of our Windows endpoints, with a primary focus on lifecycle management, security, and configuration. The ideal candidate will be a forward-thinking professional adept at troubleshooting complex issues, driving process improvements, and collaborating with global teams.**Key Responsibilities*** In-depth experience with Intune Administration with SCCM/ MECM CB knowledge* Strong understanding, analysis and resolving issues using Intune logs and MECM logs(client/server)* Define, implement, and manage policies using Microsoft Intune and Group Policy (GPO).* Monitor and troubleshoot the Windows update process, both from the Microsoft Intune, MECM and the endpoint devices.* Monitor and troubleshoot the application and OS deployment/Autopilot, both from the Microsoft Intune, MECM and the endpoint devices* Collaborate with the security team to monitor and remediate critical vulnerabilities (CVEs), including researching threats, developing action plans, and implementing solutions.* Act as a senior escalation point for complex endpoint issues, coordinating with internal support teams and external vendors to ensure timely resolution.* Provide input into process improvements and the future direction of endpoint management technologies.* Vendor management: Open escalation tickets, schedule meetings as need / participate in regular meetings to highlight issues/challenges.* Stay current with emerging technologies and leverage Artificial Intelligence (AI) where applicable to enhance efficiency and security.* Develop and maintain internal documentation, including Knowledge Base articles, environment diagrams, and standard operating procedures.* Participate in a global, follow-the-sun support model to address critical system issues and perform scheduled maintenance.**Required Qualifications*** Expertise in Intune Administration and maintaining MECM CB management lifecycle.* Experience in configuring and maintaining Autopilot using ESP, group tags, etc.* Experience troubleshooting Windows Update, application and Windows 11 issues, including proficiency with MCM, Intune, and Windows log files, from both tenant consoles and endpoint devices.* Good Knowledge in scripting with PowerShell to automate tasks and implement solutions.* Experience with virtual desktop environments (e.g., AWS Workspaces, Appstream, AVD and W365).* Experience and proficiency with AI chat tools such as ChatGPT, Claude, and similar platforms.* Experience with reporting and analytics, including running reports within Intune and using tools like Power BI to visualize data.* Demonstrated experience with patch testing and application testing methodologies.* Ability to support the Americas region time zone and adhere to the Americas working days and holiday schedule.* Excellent technical, analytical, and problem-solving skills with the ability to manage multiple projects simultaneously in a fast-paced environment.* Strong communication skills for effective collaboration with global teams.* A reliable, self-motivated, and disciplined work ethic.**Preferred Qualifications*** Knowledge of and experience with Microsoft Graph API.* Experience of administration with virtual desktop environments (e.g., AWS Workspaces, Appstream, AVD and W365).* Experience using AI Assistants to improve efficiency and simplify day-to-day tasks is preferred.* Knowledge and use of AI Agents (Agentic AI), particularly for device management tasks, a plus.* Previous experience of communicating directly with Executive Leadership.* Prior experience working within a global, distributed team structure.**Location:**On-site –Ciudad de Mexico,MEX