IT Support Specialist

Kiewit; Santiago de Querétaro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Kiewit Mexico is looking for an experienced IT Support Specialist to provide deskside and remote support for employees and partners. This role involves troubleshooting IT systems, administering user accounts, and ensuring network performance. Ideal candidates will possess a bachelor's degree in IT or Computer Science along with several years of relevant experience.

Servicios

Vacation days, Christmas bonus, and vacation bonus above the law standard

Savings fund

Food vouchers

Social security

Health Care Plan (Medical, Dental & Vision)

Life Insurance

Paid Time Off (Vacation & Public Holidays)

Training & development

Wellness Resources (Medical appointments at preferential prices)

Formación

• 3+ years of experience in IT support or related field.
• Familiarity with Microsoft Office applications.
• Advanced English proficiency required.

Responsabilidades

• Install, configure, troubleshoot, and maintain IT systems and equipment in the field.
• Provide support to end-users and assist with technical issues.
• Administer user accounts, passwords, and permissions for various systems.

Conocimientos

Windows operating systems

Microsoft Office

LAN/WAN networking

Ticketing systems

Audiovisual technology

English

Educación

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Descripción del empleo

Kiewit Mexico is a company dedicated to providing engineering, procurement, and construction management services. Kiewit Mexico is a subsidiary of one of the largest and most respected engineering and construction organizations in North America. Kiewit Mexico offers construction management and engineering services in a variety of markets, including energy, oil, gas, chemicals, terminals, marine works, and mining.

Kiewit Mexico is seeking an experienced IT Support Specialist to join our team. The primary responsibility is to provide deskside and remote support to Kiewit employees, Kiewit subsidiaries, partners, contractors working for Kiewit and job site subcontractors (where/when applicable). This position supports and assists with implementing Kiewit Technology Group policies and procedures.

Responsibilities

• Install, configure, troubleshoot, and maintain IT systems and equipment in the field
• Provide support to end-users and assist with technical issues
• Perform repairs of software components
• Administer user accounts, passwords, and permissions for various systems
• Monitor and maintain network systems for optimal performance and uptime
  
  
  

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• 3+ years of experience in IT support or related field
• Experience with Microsoft Windows operating systems and Microsoft Office applications
• Familiarity with LAN/WAN networking protocols and hardware
• Experience with ticketing system - ServiceNow (desirable)
• Knowledge of audiovisual technology in video conference rooms (desirable)
• English Advanced
  
  
  

Benefits

• Vacation days, Christmas bonus, and vacation bonus above the law standard
• Savings fund
• Food vouchers
• Social security
• Health Care Plan (Medical, Dental & Vision)
• Life Insurance
• Paid Time Off (Vacation & Public Holidays)
• Training & development
• Wellness Resources (Medical appointments at a preferential price and discounts in drugstores and stores)