IT Support Specialist

Grupo TECMA; Ciudad Juárez; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A technology solutions company in Ciudad Juárez is seeking an IT Support Technician to install and maintain hardware, troubleshoot issues, and assist users. The ideal candidate will have a Bachelor’s degree in Computer Systems Engineering, strong problem-solving skills, and an intermediate level of English. This role focuses on ensuring user satisfaction through effective communication and support.

Formación

• Knowledge of hardware and software installation & support.
• Strong troubleshooting and problem-solving skills.
• Customer-focused mindset with great communication skills.
• Intermediate English level.

Responsabilidades

• Install and support desktops, laptops, mobile devices, printers, and peripherals.
• Serve as first line of contact, reporting issues and solutions.
• Maintain accurate inventory of IT systems.
• Assist users with hardware and software issues.

Conocimientos

Hardware and software installation & support

Strong troubleshooting

Problem-solving skills

Customer-focused mindset

Communication skills

Intermediate English level

Educación

Bachelor’s degree in Computer Systems Engineering or related field

Descripción del empleo

What you’ll do:

• Install and support desktops, laptops, mobile devices, printers, and peripherals.
• Serve as first line of contact, reporting issues, solutions, and escalations in the ITSM tool.
• Maintain accurate inventory of IT systems.
• Install and maintain hardware and software as needed.
• Analyze and troubleshoot issues effectively.
• Prepare and train users, providing references and ongoing support.
• Identify IT users’ needs to optimize hardware and software capabilities.
• Assist users with hardware and software issues reported to the Service Desk.

What we’re looking for:

• Knowledge of hardware and software installation & support.
• Strong troubleshooting and problem-solving skills.
• Customer-focused mindset with great communication skills.
• Intermediate English level.
• Bachelor’s degree in Computer Systems Engineering or a related field