IT Support Analyst

Freudenberg; Santiago de Querétaro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global technology company in Querétaro is seeking an IT Support Specialist to provide customer-centric assistance and technical troubleshooting. The ideal candidate has a Bachelor's degree in a relevant field and a strong command of English. Responsibilities include training end-users, collaborating on projects across multiple countries, and driving service improvements. The position offers opportunities in citizen development using low-code/no-code tools.

Formación

• Bachelor’s Degree; advanced degree preferred or compensating years of experience.
• Specified years of industry-relevant professional experience.
• Professional-Level English language skills preferred.

Responsabilidades

• Handle IT-related incidents and service requests.
• Resolve technical issues to minimize downtime.
• Train end-users on IT service usage.

Conocimientos

Customer support

Technical troubleshooting

IT service management tools

End-user training

Collaboration

Educación

Bachelor’s Degree in Relevant Field

Relevant certifications

Descripción del empleo

Working at Freudenberg: We will wow your world!

Responsibilities:

• Customer-Centric Support: Be the go-to person for handling IT-related incidents and service requests, ensuring prompt resolution and exceptional service delivery to our internal customers

• Technical Troubleshooting: Swiftly resolve technical issues to minimize downtime and maintain uninterrupted access to essential IT services

• IT Tools Mastery: Learn and utilize IT service management tools effectively for efficient incident tracking and knowledge sharing

• End-User Empowerment: Train end-users on IT service usage, reducing dependency on support and enhancing user experience

• Continuous Improvement: Proactively identify and report recurring issues to drive timely resolution and improve service delivery

• Project Participation & Collaboration: Engage in a variety of local and global projects, while collaborating with team members across more than 15 countries

• Citizen Development Opportunity: Foster growth and innovation through participation in citizen development initiatives, utilizing low-code/no-code tools to improve processes

Qualifications:

Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience
Specified Years of Industry-relevant professional experience
Relevant certifications, system experience, and training
Professional-Level English language skills preferred

Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.
Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach.
Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.
Drive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg-NOK Sealing Technologies de Mexico S.A. de C.V.