IT Support Analyst

Vertiv; Mexicali; Presencial; MXN 549,000 - 916,000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking a skilled IT support technician in Mexicali to respond to service desk tickets, provide second-level support, and assist with hardware/software installations. Successful candidates will have an A+ certificate or similar experience, along with a fundamental understanding of network security. The position requires a proactive approach to troubleshooting and user assistance while maintaining confidentiality. Join the team for an exciting opportunity in a fast-paced environment.

Formación

• 1-2 years’ experience in an end user support environment.
• 1-3 years of experience in MS Windows desktop operating system deployment.
• Basic understanding of Software Distribution and Patch Management tools.

Responsabilidades

• Respond to service desk tickets and outages via phone, email, or online systems.
• Provide second-level user support for hardware and software issues.
• Assist in hardware and software installation/configuration.

Conocimientos

A+ certificate

Experience in end user support

Knowledge of network infrastructure

Experience with ITSM systems

Basic understanding of Software Distribution

Herramientas

ServiceNow

MS Windows desktop operating system

Descripción del empleo

RESPONSIBILITIES

• Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary.
• Provide second-level user support for hardware and software issues.
• Assist in hardware and software installation/configuration according to corporate policies and guidelines.
• Aid in troubleshooting and diagnosing hardware/software errors.
• Support PC replacement programs and emergency equipment exchanges.
• Provide hands-on assistance for IT project implementations.
• Help with local backup operations in alignment with corporate policies.
• Maintain confidentiality on all user data and related information.
• Perform miscellaneous job-related duties as assigned.

QUALIFICATIONS

• A+ certificate or 1-2 years’ experience in an end user support environment
• 1-3 years of experience in MS Windows desktop operating system deployment.
• Basic understanding of Software Distribution and Patch Management tools.
• Experience with ITSM systems like ServiceNow.
• Basic knowledge of network infrastructure and security principles.