IT Specialist

DSV - Global Transport and Logistics; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global logistics firm located in Mexico City is seeking an IT Specialist to support and maintain their TruckMate system. This role includes providing advanced support, managing system configurations, and collaborating with various stakeholders for successful implementation. The ideal candidate has strong experience in system configuration and a background in logistics. Join a dynamic company and make an impact in the logistics sector.

Formación

• Experience in application support and maintenance, preferably in logistics.
• Strong technical skills in configuration and change management.
• Familiarity with vendor management and system integration.

Responsabilidades

• Provide 2nd and/or 3rd line support for incidents and service requests.
• Ensure system stability and performance through proactive monitoring.
• Participate in onboarding and implementation projects for customers.

Conocimientos

Application support

Configuration management

Troubleshooting

Vendor management

Educación

Bachelor's degree in IT or related field

Herramientas

TruckMate

API integration

Descripción del empleo

Job Req Number: 99974
Time Type: Full Time

IT Specialist, TruckMate Tasks and responsibilities in short

The IT Specialist is responsible for supporting and maintaining TruckMate, acting as a bridge between business, internal teams in Global IT and the external vendor. The role includes advanced support (2nd and 3rd line), close collaboration with different business roles, colleagues in Global IT, the vendor’s support and consulting teams, and hands-on involvement in support, configuration, development, interaction with business and implementation of important customer accounts, with a focus on support, system configuration and integration mapping.

Application Support & Maintenance

• Provide 2nd and/or 3rd line support for incidents and service requests.
• Ensure system stability, performance, and user satisfaction through proactive monitoring and issue resolution.
• Troubleshoot and resolve application-related issues.
• Monitor application health and performance.
• Conduct root cause analysis and implement corrective actions.
• Identify recurring issues and recommend process or system improvements.
• Ensure timely communication of known issues, planned downtimes, or changes affecting business operations.

Configuration & Change Management

Help TruckMate support the business goals by making improvements, updates, and new features for better performance, security, and ease of use in collaboration with business and Process, Data and Digitalization team.

Configure and customize applications according to business requirements.

Manage software updates, patches, and upgrades.
Support release management activities including deployments to test and production environments.

Implementation of Key Customer Accounts

• Participate in onboarding and implementation projects for strategic customers using the TMS.
• Configure the application according to customer-specific transport and logistics requirements.
• Design, document, and implement integration mappings between the TMS and internal/external systems (e.g., EDI, API).
• Work with allocated internal colleagues, Project Managers, and vendor consultants to ensure successful and timely go-lives.
• Support testing, troubleshooting, and validation of configuration and integrations during implementation phases.

User & Stakeholder Interaction

Act as a liaison between users, developers, and vendors.

Provide user support and training on large customer accounts.

Gather and translate business requirements into technical tasks.

Application Lifecycle Management

Evaluate and recommend new solutions or upgrades.

Documentation

Maintain relevant technical documentation, including procedures, configuration guides, and troubleshooting steps as well as supporting the Road IT Team with KCS sparring, or articles.

Ensure up-to-date application knowledge is shared with colleagues in Road IT.

Vendor management

Work closely with the vendor’s team to clarify, follow up, and resolve reported forwarded incidents and change requests.

Escalate and follow up on unresolved vendor-related issues.

Collaborate with vendor consultants on system enhancements, configurations, and releases.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

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