IT Service Delivery Specialist — Automation & Dashboards

Copeland; Reynosa; Hybrid; MXN 420,000 - 560,000; Full time

Job summary

Copeland seeks an IT Engineer to support global operations with emphasis on Power Platform workflows and manufacturing support apps. You will automate processes, integrate systems, and maintain dashboards across production, logistics and admin using Power Automate, Power Apps and Power BI.

Responsibilities include policy execution, disaster recovery, server and system health, audits, and weekend digitalization initiatives to boost efficiency.

Qualifications

• Experience with IT operations, SQL, Oracle, Windows and virtual servers.
• Strong knowledge of LAN technologies at CCNA level.
• Proficient English and experience with Microsoft Power Platform.
• Basic programming in Python, C#, VB.NET, JavaScript or similar.
• Knowledge of APIs, data connectivity and app development best practices.
• Experience in process automation and digital transformation projects.
• Familiarity with Microsoft 365 automation capabilities.

Responsibilities

• Execute IT policies and procedures and follow up on them.
• Update disaster recovery plans and ensure server availability.
• Maintain production floor systems and visual scoreboards.
• Support Audio/Video activities and IT audits.
• Provide Tier 1 user support and route issues appropriately.
• Collaborate with teams to implement corporate projects.
• Develop and maintain Power Automate workflows to improve efficiency.
• Create Power Apps solutions for manufacturing, maintenance, logistics, and admin.
• Develop small scripts to automate IT and business tasks.
• Integrate systems using APIs, SQL and Microsoft technologies.
• Maintain documentation for developed applications and automations.
• Identify process improvement opportunities and lead digitalization initiatives on weekends.
• Support reporting and dashboard development with Power BI and SQL data sources.

Skills

SQL

Oracle

Windows

Virtual Servers

Label Printers

LAN technologies

English proficiency

Power Platform

Python

C#

VB.NET

JavaScript

APIs

Database connectivity

Digital transformation

Microsoft 365

Tools

Power Automate

Power Apps

Power BI

SQL Databases

Job description

Copeland seeks an IT Engineer to support global operations with emphasis on Power Platform workflows and manufacturing support apps. You will automate processes, integrate systems, and maintain dashboards across production, logistics and admin using Power Automate, Power Apps and Power BI.

Responsibilities include policy execution, disaster recovery, server and system health, audits, and weekend digitalization initiatives to boost efficiency.