IT Service Delivery Specialist

Emerson; Monterrey; Presencial; MXN 549,000 - 825,000; Jornada completa

Descripción de la vacante

A global automation and technology leader is seeking an IT Infrastructure Specialist in Monterrey, Nuevo León. The successful candidate will provide support for IT infrastructure and client services while fostering strong customer relationships. Key qualifications include 3-6 years of experience in a similar environment, proficiency in IT support tools, and good English communication skills. This role offers competitive benefits and a commitment to employee wellbeing.

Servicios

Competitive benefits plans

Flexible time off

Employee Assistance Program

Formación

• 3-6 years significant experience in IT Infrastructure environment.
• Proven ability providing support for various IT infrastructure.
• Knowledge of VPN access and related communication components.

Responsabilidades

• Assist with IT budgeting and cost control.
• Ensure optimum support for end-users at agreed service levels.
• Maintain IT infrastructure documentation and security standards.

Conocimientos

Communication

Customer relationship management

Problem solving

IT infrastructure support

English proficiency

Educación

College/University degree in related field

Herramientas

VMware ESXi

Cisco networking

Windows Server

Active Directory

Descripción del empleo

Overview

For this role, you will need:

• Planning & Administration
  • Provide information and assist to the Supervisor with IT budgeting and cost control
  • Follow and implement Emerson policies regarding IT management, security, standards and procedures
  • Assist users with business proposal generation, regarding our standards and policies
  • Asset management – including hardware lifecycle management and software licensing
• IT Infrastructure & Support
  • Ensure optimum support for end-users at all times within agreed service levels
  • Ensure that relevant IT documentation is maintained and up to date
  • Support and maintain the IT Infrastructure in terms of security standards, aligning with the Emerson security policy
  • Systems and data access – to be handled in collaboration with Service Desk
  • Backup and recovery including Disaster Recovery Planning
• Audit compliance
  • Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)
  • Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and ensure engagement with the appropriate IT Group (Infrastructure, European Applications or Divisional Applications)
  • Use the helpdesk as the central point for all IT issues and service requests
• Communication
  • Establish good working relationship with users and other sources of support and assistance
  • Establish the relationship between IT and the Business to become the trusted partner for delivering value and high levels of service

Who you are

• Communicates optimally. Crafting and delivering multi-mode communications that convey a clear understanding of the outstanding needs of different audiences.
• Building strong customer relationships and delivering customer-centric solutions.
• Committed. Seeking new opportunities and tough challenges with high energy and passion.

For this role, you will need

• 3-6 years of significant experience within a sophisticated IT Infrastructure environment
• Proven ability in the following (3 years):
• Demonstrable experience providing support for IT infrastructure, including servers, clients, printers, and other standardized peripherals, as well as data communication (LAN, WAN, WLAN, VPN access and related components) and voice communication (both local and remote)
• In direct user/customer interactions, using discussions, fix and risk evaluation to resolve customer issues
• In working with IT documentation, standards and policies, as well as vendor related processes
• Knowledge on VMware ESXi / VCenter knowledge, Windows Server 2008/2012/2016, Cisco networking knowledge, CITRIX; MS Remote Access
• Experience in IP networking administration and services including DNS, DHCP, Security & Compliance tools (e.g. Ivanti/MECM, WSUS, Symantec, FireEye), Active Directory and GPO & policy design and support
• English interpersonal skills – written, verbal and listening

Preferred Qualifications that Set You Apart

• College/University degree in a related field or experience may be considered in lieu of formal education
• Demonstrable experience working closely with senior business leadership and collaborating with multiple partners
• ITIL 4 Foundational Certification

Other Requirements

• Availability to travel in the designated area/country
• Flexible towards working hours for maintenance activities

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that phenomenal ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.

Accessibility & Accommodation

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About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

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