IT Quality Group Manager

Citigroup Inc.; Ciudad de México; Hybrid; MXN 450,000 - 700,000; Full time

Job summary

Citigroup Inc. seeks an IT Quality Group Manager – E2E/UAT Tech Testing Lead to steer quality engineering modernization in Mexico. You will lead cross-functional teams, define standards, automate testing, and oversee governance for risk and compliance, in a hybrid work setting.

The role demands strategic vision, technical depth, and budget management across multi-franchise platforms, ensuring speed-to-market and cost efficiency while protecting client data and assets.

Qualifications

• 15+ years of progressive experience in Software Quality Engineering or Testing.
• 10+ years in senior leadership/people management over globally distributed teams.
• Deep domain knowledge in Banking, Capital Markets, Wealth Management and other Financial Services.

Responsibilities

• Lead strategic quality engineering & transformation across E2E/UAT testing.
• Define testing standards, architectures, and automation frameworks for complex platforms.
• Drive ROI tracking, defect containment, and regulatory compliance through quality metrics.

Job description

## IT Quality Group ManagerApply: Hybrid: Ciudad De Mexico Distrito Federal Mexico: Full time: Posted Today: End Date: November 4, 2026 (7 days left to apply): 261005091The **IT Quality Group Manager – E2E / UAT Tech Testing Lead** is a strategic and hands-on technology leadership role accountable for driving end-to-end (E2E) quality engineering strategy, User Acceptance Testing (UAT) governance, and flawless production rollouts across critical multi-franchise platforms. This leader will serve as the chief architect of the Mexico Quality Engineering (QE) modernization journey—transitioning from legacy, high-touch, manual-heavy testing approaches toward a continuous, shift-left, automation-first, and AI-augmented testing operating model. The role combines strategic vision, technical depth, operational excellence, and comprehensive people and budgetary management. The successful candidate will lead cross-functional, multi-regional test engineering teams, partnering closely with Application Development, Architecture, Product Management, Business Operations, and Risk & Control organizations to enhance speed-to-market, defect containment, regulatory compliance, and cost efficiency.**Responsibilities:****Strategic Quality Engineering & Transformation*** **Operating Model Modernization:** Spearhead the transformation of E2E and UAT functions from reactive, manual testing into an automated, shift-left, and continuous quality ecosystem powered by modern test harnesses and AI-augmented testing capabilities.* **Testing Architecture & Standards:** Define enterprise testing strategies, test design standards, and automation frameworks across complex multi-tier distributed architectures, microservices, and legacy core banking platforms.* **ROI & Value Realization:** Model and track the Total Cost of Quality (CoQ), establishing quantifiable Return on Investment (ROI) metrics for test automation, cycle-time reduction, and defect prevention initiatives.**2. E2E & UAT Execution & Release Governance*** **Cross-Franchise Testing Leadership:** Oversee comprehensive test planning, environment orchestration, data readiness, and test execution for large-scale, cross-franchise programs, regulatory initiatives, and client-facing digital releases.* **Shift-Left Collaboration:** Partner closely with Technology Product Managers, Business Analysts, and Business Stakeholders to align functional acceptance criteria early in the lifecycle and establish robust UAT sign-off gates.* **Non-Functional & Integration Alignment:** Integrate functional E2E tests with performance, resilience, security, and synthetic monitoring validations prior to production deployment.**3. Technical Mastery & Automation Enablement*** **Framework & Tooling Leadership:** Engage credibly at the architectural and code level on test frameworks (UI, API, Data, Mobile), CI/CD integration, service virtualization, and Test Data Management (TDM) tools.* **Risk-Based Automation Prioritization:** Apply risk-based, data-driven prioritization models to identify high-value test automation candidates across complex integration flows.* **Defect Prevention & Observability:** Drive systemic root-cause analysis (RCA) and leverage structured logs, telemetry, and observability dashboards to catch defects early and prevent recurrence.**4. Organization, People Leadership & Budget Management*** **Talent Acquisition & Development:** Recruit, build, inspire, and retain high-performing, diverse global quality engineering teams across multiple delivery hubs.* **Full Managerial Accountability:** Lead performance management, compensation planning, talent reviews, coaching, career progression, and succession planning.* **Capacity & Budget Oversight:** Manage team capacity, resource allocation across projects, vendor partner engagements, infrastructure budgets, and budget-to-actuals change control.**5. Metrics, Reporting & Executive Stakeholder Engagement*** **Quality Telemetry:** Own and deliver executive-level quality dashboards and KPIs (e.g., automation coverage %, in-sprint automation index, defect containment ratio, mean time to detect/resolve, and release cycle duration).* **Executive Communication:** Translate complex quality and release risks into actionable business insights for senior technology executives, franchise business leaders, and governance boards.**6. Risk, Compliance & Control Governance*** **Risk Mitigation:** Proactively identify and mitigate operational, architectural, and delivery risks, demonstrating unwavering commitment to protecting the firm’s reputation, client data, and assets.* **Regulatory & Audit Readiness:** Ensure all testing artifacts, approvals, sign-offs, and audit trails strictly comply with internal technology standards, information security policies, and regulatory mandates.**Qualifications:****Experience & Domain Expertise*** **Overall Experience:** 15+ years of progressive experience in Software Quality Engineering, Software Engineering, or Testing, with at least 10+ years in senior leadership/people management roles over globally distributed teams.* **Industry Background:** Deep domain knowledge in **Banking, Capital Markets, Wealth Management and other Financial Services**, with proven exposure to core banking workflows, payment systems, trading platforms and regulatory reporting.* **Global Delivery Scope:** Proven track record leading multi-regional E2E/UAT testing organizations and managing matrixed stakeholder relationships across time zones and business lines.**Leadership & Management Capabilities*** **Change Leadership:** Demonstrated track record as a transformation catalyst who has successfully modernized legacy testing teams, overcame organizational inertia, and built consensus for engineering investments.* **Talent Stewardship:** Proven experience in building high-performing engineering cultures, upskilling functional testers to SDETs/QE engineers, and establishing clear accountability structures.* **Financial & Vendor Acumen:** Extensive experience with resource modeling, Capex/Opex budget management, and managing strategic vendor/system integrator relationships.**Technical & Tooling Proficiency*** **Automation Frameworks:** Strong technical depth in modern test automation frameworks and tools such as **Playwright, Selenium, Cypress, Appium, RestAssured, Postman**.* **CI/CD & DevOps Integration:** Hands-on experience integrating automated testing gates into enterprise CI/CD pipelines (**GitHub Actions, Jenkins, GitLab CI, DevOps, AWS CodePipeline**).* **Test Management & Agile Tooling:** Advanced expertise in **Jira, Zephyr, Confluence**.* **Data & Cloud Technologies:** Experience with **Test Data Management (TDM)** tools, synthetic data generation, cloud infrastructure (**AWS, or Azure**), and modern database platforms (RDBMS, NoSQL, Kafka/event-driven architectures).* **Performance & Observability (Preferred):** Familiarity with performance testing platforms (e.g., JMeter, NeoLoad, Performance Center) and observability/logging platforms (e.g., Splunk, AppDynamics, Dynatrace, Prometheus/Grafana).**Education & Certifications*** **Education:** Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Technology, or a related technical discipline.* **Certifications (Desirable):** ISTQB Advanced/Expert Level, Certified Agile Leader / Scrum Master, AWS/Azure Cloud Certifications, or DevOps/QE leadership accreditations.