IT Process Engineer I

Jabil; Región Centro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global manufacturing leader in Mexico is looking for an IT Process Engineer I to formalize IT processes like change and incident management. The role encompasses operational activities within a structured ITIL framework to enhance service delivery and support corporate strategy. Candidates should hold a bachelor's degree in computer science with 0-2 years of IT experience. The position offers opportunities for professional development and is dedicated to improving customer satisfaction.

Formación

• Minimum 0-2 years of overall IT experience.
• Ability to follow written and verbal directions.
• Commitment to customer service.

Responsabilidades

• Drive the assessment, planning, and authorization of changes to the IT production environment.
• Support processes with accurate data related to the production environment.
• Monitor process performance against Key Performance Indicators.

Conocimientos

Customer service skills

Effective communication

Analytical skills

Educación

Bachelor’s degree in computer science or related discipline

Descripción del empleo

Overview

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

SUMMARY - The IT Process Engineer I has a dual responsibility. The initial one is to help with the formalization of the IT process focusing on change, configuration, incident and problem management, leading to service level management, service and software delivery life cycle (SDLC) and the Test Lift Cycle. The second role involves day-to-day operational activities required to ensure the process of responsibility functions as designed and revisiting or introducing processes using Information Technology Information Library (ITIL) as framework.

Responsibilities

• Drive the assessment, planning and authorization of changes to the IT production environment.
• Minimize disruption of services due to improper change implementation.
• Drive the identification of the root cause of Incidents or their prevention.
• Ensure services are stable, timely and accurate and Incidents neither occur nor recur, focusing on incident prevention.
• Support all the other processes providing accurate data related to the production environment, the elements (configuration items) that make it and their relationship.
• Seek out, understand and interpret the IT organization and Jabil process requirements.
• Participate in the design and implementation of the process of his/her responsibilities, related tools and/or methodology to ensure cost efficient, timely and effective services that support the corporate business strategy.
• Develop process tools and templates to facilitate process consistency and effectiveness.
• Maintain concise process management documentation and ensure process information repository is complete and accurate.
• Oversee the day-to-day administration and operation of the process of his/her responsibilities and associated tools (Global, Regions, Sites level as assigned).
• Ensure process controls are monitored and in compliance with Jabil audit requirements and compliance programs (e.g. Sarbanes-Oxley).
• Monitor process performance against Key Performance Indicators and other measurements, prepare and analyze process management reports.
• Participate in the processes and tool improvement initiatives.
• Provide practical and technical consulting and mentoring on process utilization.
• Ensure Customer Satisfaction with the utilization and results of the process.
• Participate in the exchange of ideas and information within the department.
• Organize verbal and written ideas clearly and use an appropriate business style; ask questions and encourage input from team members.
• Provide regular updates to appropriate managers.
• Identify creative ways to reduce cost by streamlining processes and systems.
• Drive continuous improvement through trend reporting analysis and metrics management.
• Assure that procedures and work instructions are efficient and not redundant.
• Offer new ideas and suggestions for improvement and implement new practices that are best in field.
• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively.
• Confer with reporting manager on complex or unusual situations; establish new measurement systems where possible.
• Exchange knowledge and information with other Jabil facilities to share best practices.
• Ensure 100% adherence to all company policies and procedures (Health, Safety and Quality).
• Maintain discretion and confidentiality in all areas pertaining to data and proprietary information.
• Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Understand and embrace the business and IT strategic direction; comply with safety and health rules and the company security policy.

Minimum Qualifications

• Bachelor’s degree in computer science or related discipline.
• Minimum 0-2 years of overall IT experience.

Other Requirements

• Language: Customer service and effective communication skills – both verbal and written; ability to follow written and verbal directions.
• Physical: Able to use computer keyboards (extended periods); may sit or stand for extended periods; vision requirements for reading and monitor use; ability to lift up to 25 lbs, occasionally up to 50 lbs.
• Work Environment: Office work with some time on the manufacturing floor; noise level low to moderate.

TEN CUIDADO CON LOS FRAUDES: Las oportunidades laborales legítimas en Jabil se pueden encontrar en nuestro sitio web oficial Jabil.com. Ningún solicitante debe pagar para acceder a estas oportunidades de empleo. Al postularte para un empleo en Jabil, serás contactado a través del portal oficial de jabil por un correo electrónico con terminación @jabil.com; llamada telefónica directa de un integrante del equipo de Jabil; o correo electrónico directo con una dirección de correo electrónico @jabil.com. Jabil no solicita pagos para realizar entrevistas ni en ningún otro momento durante el proceso de contratación. Jabil tampoco pedirá información personal de identificación como número de seguro social, acta de nacimiento, información de institución financiera, número de licencia de conducir o información de pasaporte por teléfono o correo electrónico. Si crees que estás siendo víctima de robo de identidad o fraude, repórtalo a la policía y en el sitio web donde lo encontraste. Llama a: 911 o 089.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation - If you are a qualified individual with a disability, you have the right to request a reasonable accommodation. Send an email to [e-mail] with the nature of your request and contact information. Only inquiries concerning a request for reasonable accommodation will be responded to.