It Operations Support Specialist

Buscojobs México; Nuevo León; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa de tecnología está buscando un especialista Help Desk para brindar soporte técnico a los usuarios. El candidato ideal tiene al menos un año de experiencia en soporte, habilidades de atención al cliente y conocimientos en software, y debe ser capaz de comunicarse en inglés. Se ofrece un salario competitivo y beneficios adicionales, además de un horario de trabajo de lunes a viernes.

Servicios

Bono de rendimiento hasta 2,000

Bono de contratación de 2,000

Vales de comida

Prestaciones de ley

Formación

• Experiencia previa en soporte Help Desk de al menos 1 año.
• Dominio del idioma inglés.
• Habilidades de multitasking y atención a detalle.

Responsabilidades

• Proveer soporte técnico a los usuarios.
• Resolver problemas y consultas de primer nivel.
• Gestionar tickets y escalaciones.

Conocimientos

Atención al Cliente

Resolución de Problemas

Comunicación Efectiva

Conocimientos en Software

Educación

Licenciatura en Tecnología de la Información, Ciencias de la Computación o equivalente

Herramientas

Help Desk Software

Descripción del empleo

DESCRIPTION
GPP Database Link ( Summary: Provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of systems for end users.

Key Responsibilities: Performs routine maintenance, facilitates customizations and changes to, and ensures system disaster recovery for systems. Facilitates new employee technology setup, including computer setup and delivery and system access. Resolves issues and performs authorized changes and upgrades to existing systems. Performs preventative maintenance on IT systems and networks; monitors system performance and accuracy. Performs root-cause analysis to identify issues.

RESPONSIBILITIES

Competencies:

• Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Organizational savvy - Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Access Management - Manages access to services using the required processes and tools granting appropriate rights and denying unauthorized users access to comply with policy.
• Incident Management - Maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends.
• IT Operational Support - Executes ongoing activities and procedures required to manage and maintain IT services to deliver agreed service levels.
• Request Fulfillment - Manages a service request through its life cycle with efficiency and professionalism using the required processes and tools to maintain customer satisfaction.
• Service Asset and Configuration Management - Manages service assets and configuration items by maintaining accurate configuration records to support other service management processes with documented and verifiable information.
• Service Level Management - Ensures the quality of the services delivered meet agreed levels using the required processes and tools in order to maintain customer satisfaction.
• System Change Management - Controls the life cycle of all system changes using the required processes and tools enabling beneficial changes to be made with minimum disruption to IT services.
• Troubleshooting - Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.
• Problem Solving - Solves problems and may mentor others on effective problem solving by using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and ensures actions to prevent problem reoccurrence are implemented.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications: College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations.

Experience: Minimal relevant work experience required.

QUALIFICATIONS: This role would require good functional and technical understanding of Informatica Master Data Management, Data Quality and Data Governance applications and expertise in Support and Maintenance area to support Cummins Enterprise Data Management applications. This role would be responsible for technical support for MDM applications, ensuring minimal business impact and high availability of application capabilities.

• Coordinate and Escalate with Vendor and Internals team for issue resolution
• Partner with support team on issue analysts, business impact and resolution
• Monitor, assign and track incident tickets / issues/ system improvements to completion
• Assist the Production Support Team in expediting pending actions from Users/BU IT/GPVs
• Drive creation of Knowledge Base of all the commonly occurring issues.
• Take actions on risks/issues highlighted by Production Support Teams.
• Strong analytical and problem-solving abilities with attention to detail.
• Agile development knowledge/experience desired. An ideal candidate will have experience with Jira, Q-test, and test automation.
• Performance Tuning experience preferred.

Preferred skills:
Informatica (Supplier 360, Product 360, Customer 360, & Location 360); Informatica Data Quality, Active VOS; Informatica Cloud Data Governance and Catalog; Informatica Intelligent Data Management Cloud (IDMC); Unix; Java; PL/SQL; Azure Databricks

Job Systems/Information Technology

Organization Cummins Inc.

Role Category Hybrid

Job Type Exempt - Entry Level

Relocation Package No

Help Desk

Ayer

We are looking for a customer service oriented Help Desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Responsibilities

• Provide first level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilise excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation and closure
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services

Requirements and skills

• Proven working experience in providing Help Desk support
• Proficiency in English
• Working knowledge of help desk software, databases and remote control
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• BS degree in Information Technology, Computer Science or equivalent

We offer

• Base Salary $18,000 - $23,760 per month
• Performance Bonus up to 2,000
• 2,000 Hiring Bonus
• Morning schedule 7:00am - 4:00pm
• 2 days off
• All law benefits
• Food coupons
• Direct hiring

Ability to commute/relocate:

• 64000, Monterrey, N. L.: Reliably commute or planning to relocate before starting work (required)

Experience

• Tech Support, Help Desk or Service Desk: 1 year (required)
• Call Center: 1 year (preferred)

Language

• English (required)

Help Desk

Ayer

We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Responsibilities

• Provide first level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilise excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation and closure
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services

Requirements and skills

• Proven working experience in providing Help Desk support
• Proficiency in English
• Working knowledge of help desk software, databases and remote control
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• BS degree in Information Technology, Computer Science or equivalent

We offer

• Base Salary $18,000 - $23,760 per month
• Performance Bonus up to 3,000
• 2,000 Hiring Bonus
• SCHEDULE: 7:00am - 4:00pm or 4:00pm - 1:00am
• 2 days off
• All law benefits
• Food coupons
• Direct hiring

Tipo de puesto: Tiempo completo

Salario: 18,000.00 - 23,760.00 al mes

Horario:

• Turno de 8 horas

Prestaciones:

• Descuentos y precios preferenciales
• Estacionamiento de la empresa
• Programa de referidos
• Seguro de vida
• Vales de despensa

Tipos de compensaciones:

• Bono de productividad
• Bono de puntualidad

Puede trasladarse/mudarse:

• Monterrey, N. L.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Experiência:

• Help Desk, Service Desk, Tech Support: 1 año (Obligatorio)
• Call Center: 1 año (Deseable)

Idioma:

• Inglés (Obligatorio)

Disponibilidad de turnos:

• Turno diurno (Deseable)
• Turno nocturno (Deseable)

Lugar de trabajo: Una ubicación

Help Desk

Ayer

Analista Help Desk

Ayer

VACANTE HELP DESK

¡¡ÚNETE A NUESTRO EQUIPO!

- Trabajo de Lunes a viernes de 9 a 18 hrs y sábados de 9 a 13hrs.

- Preparatoria terminada

- Conocimiento de Software, Web y Conocimiento en Terminales Punto de Venta Bancarias.

- Facilidad de palabra, trabajo en equipo, buena presentación, actitud servicial, buena adaptabilidad al cambio.

- No es necesario tener experiencia, brindamos capacitación previa --

- Actividades a realizar:

*Apoyo y soporte a técnicos en campo.

*Capacitacion de nuevos tecnicos.

Sueldo $9,500

Tipo de puesto: Tiempo completo

Salario: $0,500.00 - 11,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Uniformes gratuitos

Lugar de trabajo: In person

Analista Help Desk

Ayer

DYLO

es una empresa especializada en todas las formas de transporte internacional y transporte de carga; tierra, aire y mar. Ofrecemos a nuestros clientes una amplia cartera de servicios, tarifas, consultoría y soporte de una red de socios en todo el mundo. Estamos en búsqueda del mejor perfil para la vacante de:
ANALISTA DE HELP DESK

Requisitos: Carrera terminada o por terminar si estudian de noche

Ing en sistemas, ciencias computacionales, técnicas en sistemas o a fin

Experiência de prácticas o un año trabajando funciones mencionadas

Proactivo

Responsable

Discreto

Confiable

FUNCIONES:

Atención de la mesa de servicio de TI (tickets)

Resolución de incidentes y problemas de primer nível de soporte de los servicios de TI (software y hardware).

Experência en soporte remoto y en sitio.

Instalación de software.

Experiência en Atención a Cliente.

OFRECEMOS:

Sueldo competitivo

Prestaciones superiores a las de ley

Excelente ambiente laboral

UBICACIÓN:

Vía Cordillera Valle Poniente en Santa Catarina NL

Favor de postularse solo los que cumplan con el perfil mencionado con CV ACTUALIZADO

Tipo de puesto: Tiempo completo

Salario: $13,000.00 - $15,000.00 al mes

Horario:

- Lunes a viernes

Prestaciones:

- Seguro de gastos médicos mayores

- Vales de despensa

Tipos de compensaciones:

- Bono mensual

Lugar de trabajo: In person

Help Desk Jr. Nocturno

Ayer

Help Desk Jr. Nocturno

Ayer

Ayer

IT Help Desk Team Leader

Hoy

We are seeking a highly skilled and experienced IT Help Desk team leader to join our dynamic organization. As a key member of our team, you will be responsible for providing exceptional customer service and technical support.

The ideal candidate will have a strong background in IT, excellent communication skills, and the ability to lead and manage a team effectively.

• Key Responsibilities:
• Lead an IT Help Desk team, ensuring prompt and effective support to customers.
• Utilize strong communication and customer service skills to resolve complex technical issues.
• Develop and maintain technical knowledge of computer hardware, software, operating systems, and networking.
• Manage ticketing systems, remote desktop tools, and diagnostic utilities efficiently.
• Collaborate with the team to achieve goals and objectives.

Requirements

• Proven experience as an IT Help Desk Support Lead or similar role.
• Advanced English language skills.
• Strong problem-solving and analytical skills.
• Ability to multitask and prioritize tasks effectively.

What We Offer

• Indefinite contract from the first moment.
• Competitive salary and benefits package.
• Professional development opportunities through training portals and certifications.
• Excellent work tools and infrastructure.