IT Operations Site Leader

Visteon; Santiago de Querétaro; Presencial; USD 50,000 - 90,000; Jornada completa

Descripción de la vacante

Join a dynamic automotive technology leader at the forefront of the mobility revolution. As an IT Site Lead, you will manage and develop a team of information systems professionals, ensuring seamless IT operations and support. This role offers a unique opportunity to contribute to innovative projects that enhance the driving experience while fostering a culture of growth and collaboration. Be part of a forward-thinking company that values your expertise and encourages career advancement in a fast-paced, evolving industry. Your contributions will help shape the future of automotive technology and improve how we interact with vehicles.

Servicios

Competitive Salaries

Career Development Opportunities

Culturally Diverse Workforce

Innovative Work Environment

Formación

• 5+ years in IT with expertise in daily operations and systems management.
• Bachelor's degree in Information Technology or equivalent required.

Responsabilidades

• Manage IT operations and support for local site infrastructure.
• Monitor projects and ensure adherence to IT requirements.
• Provide excellent customer service to business customers.

Conocimientos

IT Daily Operations

Systems Management

Incident Management

Customer Service

Troubleshooting

Project Management

Team Management

Educación

Bachelor's degree in Information Technology

Herramientas

IT Project Management Framework

Tracking Tools

Descripción del empleo

Be a Part of the Technology Revolution

There has never been a more exciting time to be part of an automotive technology company like Visteon. No industry offers more fast-paced change and opportunity than today’s automotive industry. We are in the midst of a mobility revolution that will completely change the way we interact with our vehicles, reduce the number of car accidents and fatalities, and make the world a cleaner place. Visteon is at the epicenter of this mobility revolution. Two major trends in the automotive industry – the shift to electric vehicles and vehicles with autonomous safety technologies – have created unique opportunities for Visteon. We are the only automotive provider solely focused exclusively on cockpit electronics – the fastest-growing segment in the industry.

Company Culture

Working at Visteon is a journey in which our employees can develop their strengths and advance their careers while making a difference globally. Join us and help change the world and how we interact with our vehicles. Visteon is where the best technical talent creates the future.

About Visteon

Visteon is a technology leader in automotive electronics dedicated to creating a more enjoyable, connected and safe driving experience. Our platforms leverage proven, scalable hardware and software solutions that enable the digital, electric and autonomous evolution of our global automotive customers. Visteon products align with key industry trends and include digital instrument clusters, displays, Android-based infotainment systems, domain controllers, advanced driver assistance systems (ADAS) and battery management systems. The company is headquartered in Van Buren Township, Michigan, and has approximately 10,000 employees at more than 40 facilities in 18 countries. Visteon reported sales of approximately $2.5 billion and booked $4.6 billion of new business in 2020. Learn more at www.Visteon.com

IT Site Lead Queretaro

Site Lead Scope:

1. Manage, evaluate, and develop a team of information systems professionals to provide local support for the site.
2. Closely monitor projects, track project milestones, issues and deliverables within the IT project Management Framework and global and regional IT requirements.
3. Manage and provide break fix and troubleshooting service for the site.
4. Work closely with Global IT to form an excellent customer service relationship and business partnership with the local teams to be aligned to the global IT direction to ensure the overall success of the site.
5. Manage on-site IT Operations support for all IT Infrastructure and Operating systems including PCs, locally administered servers, workstations, network routers, network nodes, printers, scanners, etc.
6. Execute incident, problem and change management processes using the designated tracking tools.
7. Face off to Visteon business customers within the site ensuring excellent customer service.
8. Local responsibility for Asset management and consumption tracking, keeping asset database in line with actuals.
9. Manage local applications including break fix, housekeeping, and system administration as appropriate.
10. Work with internal resources and outsourcing partners to deliver day-to-day IT Operations, ensuring systems/solutions are meeting / exceeding availability and performance service levels, decreasing business impacting incidents and ensuring customer satisfaction is achieved locally within the site.
11. Work flexibly and assist after business hours as needed.
12. Liaise with functional or operational area managers to understand their current and future information needs and determine how information systems should be installed, configured, and maintained to best meet these needs.

Work Process Accountabilities

1. Take ownership of all incidents, and initiatives affecting site’s IT environment regardless of which group is driving.
2. Do what it takes to get business working including hands on intervention as required.
3. Fix root causes of incidents to assure no repeat incidents and lowering both lost units and lost work hours for those incidents that do occur.
4. Participate in on call duty as required in the local site.
5. Support local project implementations and deliverables from Global IT.
6. Execute local change management requirements.
7. Ensure conformance and adherence to working procedures and audit standards.

Position Requirements (Skill and Experience)

1. Bachelor’s degree in information technology or equivalent field.
2. 5+ years’ experience in Information Technology with specific knowledge in IT Daily Operations and Systems Management.
3. English language: written and spoken essential.

More Good Reasons to Work for Visteon

Focusing on the Future

Our company’s engineering platforms deliver scalable hardware and software solutions that enable the digital, electric and autonomous evolution of our global automotive customers. This strategy is driven by constant innovation, and you will support our efforts through your role. We are recognized across the industry for innovation. We have a strong book of business that will drive our future growth, along with a customer base that includes the leading global automotive manufacturers.

Competitive Compensation and Benefits

Visteon offers competitive salaries and benefits and an environment that encourages employees to develop their strengths and advance their career goals.

Visteon is an equal opportunity employer committed to a culturally diverse workforce!