IT Operations Analyst

Johnson Controls; San Pedro Garza García; Presencial; MXN 458,000 - 643,000; Jornada completa

Descripción de la vacante

A global technology company is seeking an IT Operations Analyst to support legal applications, ensuring their availability and performance. The role involves collaboration with cross-functional teams to gather requirements, monitor system performance, and implement enhancements. Ideal candidates will have a Bachelor's degree and experience with .Net or Angular frameworks, alongside strong analytical and problem-solving skills. This position is based in San Pedro Garza García, Nuevo León, Mexico.

Formación

• Bachelor's degree required.
• Experience with .Net or Angular framework and SQL is essential.
• Strong analytical, problem-solving, and communication skills needed.
• Experience in incident management, change management, and release management preferred.

Responsabilidades

• Engage in operational support and proactive maintenance of legal applications.
• Troubleshoot system issues with vendors or internal IT teams.
• Collaborate with teams to gather user requirements and assess system capabilities.
• Ensure IT systems and infrastructure are secure and compliant.
• Document and enforce system standards, procedures, and policies.

Conocimientos

Analytical skills

Problem-solving

Communication skills

.Net framework

Angular framework

SQL

Educación

Bachelor's degree

Herramientas

Microsoft Power Platform

Descripción del empleo

Overview

IT Operations Analyst – Legal IT

As an IT Operations Analyst, you will report directly to the Senior Manager Delivery Lead for legal applications. Your responsibilities will include supporting the development and operational aspects related to our legal applications, including helping to ensure the availability, performance and reliability of these applications. This will involve collaboration with cross-functional teams to help gather user requirements, assess system capabilities, and provide recommendations for application enhancements. Additionally, you will coordinate with a global operations team to perform application developments, monitor system performance, conduct audits for data accuracy and compliance, and address any system issues that arise.

Responsibilities

• Actively engage in daily operational support and proactive maintenance to ensure the availability, performance, and reliability of our legal applications.
• Troubleshoot and help resolve system issues, working closely with vendors or internal IT teams to implement timely resolutions.
• Collaborate with cross-functional teams to assist with gathering user requirements, assess system capabilities, and provide recommendations for system enhancements or improvements.
• Ensure that IT systems and infrastructure are secure and compliant with relevant regulations and industry standards.
• Document and enforce system standards, procedures, and policies.
• Stay up to date on industry trends and best practices related to IT operations, as well as understanding and adapting to new technological developments.

Qualifications

• Bachelor's degree
• Experience with .Net or Angular framework and SQL
• Strong analytical, problem-solving, and communication skills
• Experience in incident management, change management, and release management
• Understanding of application development project lifecycle and methodologies used
• Ability to create visually appealing and engaging presentations
• Ability to foster collaboration, promote teamwork, and bridge gaps between different areas of the organization
• Ability to easily adapt to changing circumstances and embrace new challenges
• Comfortable with ambiguity, able to adjust priorities, and can quickly switch gears when needed
• Nice to have: Experience in Microsoft Power Platform