IT Manager

The Knox, Auberge Collection; Cabo San Lucas; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Chileno Bay Resort & Residences, Auberge Collection, in Los Cabos, seeks an IT Manager to oversee hotel IT support and align with Operations. You will assist the IT Regional team on current and new initiatives, ensuring compliance with Auberge standards and policies.

Responsibilities include supporting all operational IT aspects, elevating the guest internet experience, and managing IT security, budgeting and CAPEX.

Formación

• Leadership, trainer, and strong IT knowledge.
• Ability to communicate in English with colleagues, guests and management.
• Minimum of 3 years experience as a hotel systems specialist.
• Experience implementing projects and initiatives.
• Competence with Networking and GPON, hotelier systems (OPERA Cloud, Micros Simphony, Alice, Interfaces), PCI/SAQ standards.
• Proficiency with WiFi solutions (Ruckus) and office tools (Google Workspace, Office Suites).

Responsabilidades

• Support all operational IT aspects.
• Elevate the guest internet experience.
• Handle IT security compliance, networking, and quarterly user audits.
• Plan and control costs related to IT budget and CAPEX.

Conocimientos

Leadership

IT knowledge

Communication

Teamwork

Training

Hotel systems

Networking

WiFi

Herramientas

OPERA Cloud

Micros Simphony

Alice

Interfaces

Ruckus WiFi

Google Workspace

Office 365

GPON

Descripción del empleo

Company Description

Just 30 minutes from San José del Cabo International Airport, Chileno Bay Resort & Residences, Auberge Collection is a contemporary oceanfront retreat set on the most coveted swimmable beach in Los Cabos. Blending fresh, modern style with an active, engaging spirit, the resort offers an ideal escape for families, friends, and couples alike.

Accommodations include 101 guest rooms and 82 spacious two-, three-, and four-bedroom villas with sweeping ocean or mountain views. At the heart of the resort is a striking three-tiered infinity-edge pool, complemented by a swimmable ocean cove and H2O Cave, which hosts a wide array of watersport activities. Wellness takes center stage at Sol, The Spa at Chileno Bay, a serene sanctuary featuring transformative rituals and a movement studio designed to nourish mind, body, and spirit. Guests savor inventive Latin cuisine at the open-air signature restaurant COMAL, Mediterranean-inspired dishes at YAYA, and toes-in-the-sand tacos and tequila at TnT.

For more information: auberge.com/chileno-bay/

Follow Chileno Bay Resort & Residences on Facebook and Instagram @ChilenoBayAuberge

Company Description

Just 30 minutes from San José del Cabo International Airport, Chileno Bay Resort & Residences, Auberge Collection is a contemporary oceanfront retreat set on the most coveted swimmable beach in Los Cabos. Blending fresh, modern style with an active, engaging spirit, the resort offers an ideal escape for families, friends, and couples alike.

Accommodations include 101 guest rooms and 82 spacious two-, three-, and four-bedroom villas with sweeping ocean or mountain views. At the heart of the resort is a striking three-tiered infinity-edge pool, complemented by a swimmable ocean cove and H2O Cave, which hosts a wide array of watersport activities. Wellness takes center stage at Sol, The Spa at Chileno Bay, a serene sanctuary featuring transformative rituals and a movement studio designed to nourish mind, body, and spirit. Guests savor inventive Latin cuisine at the open-air signature restaurant COMAL, Mediterranean-inspired dishes at YAYA, and toes-in-the-sand tacos and tequila at TnT.

For more information: auberge.com/chileno-bay/

Follow Chileno Bay Resort & Residences on Facebook and Instagram @ChilenoBayAuberge

Job Description

As an IT Manager, should ensure IT support for the entire Hotel and closely aligned with Operations needs, projects, guest and admin support. Also, to assist the Information Technology Regional team in current and new IT initiatives, being in compliance in Auberge standards, policies and procedures.

Essential Functions

• Support All Operational IT aspects.
• Elevate the guest internet experience.
• In charge of attending all processes related to IT-Security Compliance. Networking, Quarterly User Audit.
• Executing, Planing, Controlling cost associated with IT Budget and CAPEX.

Travel Requirements

• It is required to participate being present in Area hotels, in accordance with Implementation needs, therefore it’s recommended to have a personal vehicle to attend in a timely manner.

PHYSICAL DEMANDS

• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Has frequently needed to perform standing and walking activities related to inspecting property.
• Constant need to perform the following physical activities: grasping, turning, finger dexterity.
• Occasionally I need to stand for long periods of time.
• Lifting/carrying up to 10 lbs. frequently and 15 lbs. occasionally.
• Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.
• Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to the general public and converse with staff. Ability to hear fire alarms and emergency equipment.

Qualifications

• Leadership, Trainer, Strong IT knowledge.
• Ability to communicate in English with co-workers, guests and management to their understanding.
• Versatility, discipline, organization, proactive, strong work ethic and sense of teamwork.
• 3 years minimum experience as a Hotel Systems specialist
• Probed IT knowledge implementing projects & initiatives.
• Competence with Networking & GPON, Hotelier Systems(OPERA Cloud, Micros Simphony, Alice, Interfaces), PCI & SAQ standards.
• Competence with different WiFi Solutions(Ruckus), Versatility using Office Tools, (Google and Office Suites)
• Excellent communication and interpersonal skills.
• Great attention to details.
• Confidentiality and trustworthiness.
• Excellent ability to organize and coordinate tasks.
• Able to work as a team.

Additional Information

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training