IT Infra & Ops Analyst

PepsiCo Deutschland GmbH; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

PepsiCo is seeking an IT Infra & Ops Analyst to optimize and standardize the compute infrastructure in Mexico. This role involves second-level support for Windows and Linux servers, ensuring operational excellence and security remediation across multiple locations. Ideal candidates will have proven experience in managing complex IT environments and possess strong analytical skills to enhance performance standards.

Formación

• 3+ years supporting Windows and Linux operating systems.
• 2+ years supporting Microsoft SQL & Oracle Servers.
• Experience with enterprise solutions like Storage and VMWare.

Responsabilidades

• Execute optimization of IT infrastructure and ensure alignment with global standards.
• Provide second-level support for Windows and Linux servers.
• Manage security remediation and inventory of IT servers.

Conocimientos

Windows OS

Linux OS

Microsoft SQL Server

Oracle Database

Vulnerability Management

Agile methodology

Project Management

Fluency in English

Fluency in Spanish

Herramientas

VMWare

Rubrik

Backup solutions

Azure Cloud

Descripción del empleo

Overview

We are PepsiCo

PepsiCo is one of the world's leading food and beverage companies with more than $79 billion in net revenue and a diverse global portfolio of beloved brands. Our products are sold in over 200 countries and territories. We are over 250,000 employees worldwide, united by shared values and goals.

At PepsiCo, we believe acting ethically and responsibly is essential. We aim to deliver top-tier financial performance by integrating sustainability into our business strategy, leaving a positive impact on society and the environment. This approach is called Winning with Purpose. For more information, visit www.pepsico.com.

Responsibilities

The Opportunity

Execute the optimization and standardization of Mexico's compute infrastructure by implementing remediation actions, driving cost-efficiency initiatives, and ensuring alignment with global IT standards, while maintaining operational excellence and CMDB integrity, especially within the complex Mexico region.

Your Impact

As IT Infra & Ops Analyst, your responsibilities include:

• Second-level support for Windows, Linux, physical servers, and appliances.
• Ensuring availability of compute infrastructure across 14 critical locations through managed service providers for compute and database escalations, managing around 56 servers and appliances.
• Security remediation for IT servers and databases, including configuration management, patching, OS hardening, and vulnerability management.
• Inventory management of IT servers and databases for the region.
• Liaising with Sector I&O and Apps Leads across the region.
• Enhancing Vulnerability Management Performance (VMP) efficiency through collaboration with the Vulnerability Management team.

Qualifications

Who Are We Looking For?

Experience

• 3+ years supporting Windows and Linux operating systems.
• 2+ years supporting Microsoft SQL & Oracle Servers.
• 2+ years supporting data centers, hardware, and enterprise solutions like Storage, Rubrik, VMWare, UPS, and Backup solutions.

Technical Skills

• Windows and Linux OS
• Microsoft SQL Server and Oracle Database
• Enterprise hardware including Storage, Rubrik, VMWare, UPS, and Backup solutions
• Azure Cloud
• Server and Database Security
• IT Service Management processes

Non-Technical Skills

• Experience with Agile methodology.
• Ability to interact with leadership at various levels.
• Interpersonal skills, including negotiation and conflict management.
• Multitasking and project management skills.
• Fluency in English and Spanish for LATAM support.
• Occasional travel for IT outages and technology refreshes.

If interested, apply even if you do not meet 100% of the requirements.

What to Expect

• Strong analytical skills and the ability to translate findings into solutions.
• Organized, team-oriented, and stress-resilient.
• Openness to new tools and techniques.
• Proven ability to improve processes and influence decision-makers.
• Knowledge of digital trends and fluency with relevant technologies.

Equal Opportunity Statement

We are an equal opportunity employer, valuing diversity and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.