IT Help Desk Support Specialist (onsite)

USA Clinics Group; Tijuana; Presencial; MXN 120,000 - 240,000; Jornada completa

Descripción de la vacante

An established industry player is on the lookout for a motivated IT Help Desk Support Specialist. In this exciting role, you'll be the go-to person for IT issues across 160+ clinics, assisting employees with troubleshooting and system usage. Your strong organizational skills will shine as you manage multiple projects and collaborate with corporate teams. This position offers a fantastic opportunity to grow your career in IT while providing essential support to a diverse workforce. If you're ready to make a difference and thrive in a dynamic environment, this role is perfect for you!

Servicios

IMSS 100%

Vacation time off (after the first year)

Christmas bonus

Paid training

Weekends off

Mexican holidays off

Formación

• 1-3 years of relevant experience in IT support.
• Strong knowledge of computer systems and networking.

Responsabilidades

• Support IT, networking, and hardware setup for multiple offices.
• Manage projects and assist in new location integrations.

Conocimientos

Problem-solving skills

Critical-thinking skills

Organizational skills

Fluency in English

Fluency in Spanish

Educación

Associate’s Degree in IT or related field

Herramientas

Windows

macOS

Ubuntu Linux

Apple MDM

Descripción del empleo

IT Help Desk Support Specialist

USA Clinics Group is growing and seeking a Jr.-Mid IT Help Desk Support Specialist to join our team! You’ll handle help desk tickets and calls from 160+ clinics nationwide, assisting employees with IT issues, system usage, and troubleshooting connectivity, printing, Apple Enterprise applications, and more. Strong organizational skills and task prioritization are essential. Experience with Windows, macOS, and Ubuntu Linux is a plus.

Responsibilities:

• Support multiple offices with IT, networking, and hardware setup
• Collaborate with corporate teams and senior management
• Manage multiple projects and assist in new location integrations
• Provide IT support across the organization
• Other duties as assigned

Minimum Requirements:

• Fluent in English & Spanish
• Strong computer systems knowledge
• 1-3 years relevant experience; maximum of 5 years experience
• Associate’s Degree in IT or related field (new grads welcome!)
• Ability to work independently and in a team
• Knowledge of remote access, networking, Apple MDM, and PC setup
• Strong problem-solving and critical-thinking skills

Benefits:

• IMSS 100%
• Vacation time off (after the first year)
• Christmas bonus
• Paid training
• Weekends off
• Mexican holidays off